Continuous Improvement Experience Specialist
Resume:
Claire Tien
Montréal, QC
*******@*****.***
Positive, hardworking and creative individual. Friendly and resourceful candidate with a sound and optimistic outlook in the work force. A person who is eager to learn and enjoys overcoming challenges while maintaining strong work ethics.
Work Experience
Independent Channel Advisor experience specialist
Sun Life - Montréal, QC
July 2022 to Present
• Establish, manage and maintain exceptional working relationships with Advisors and internal partners
• Provide individual case support with the goal of helping Advisors understand Sun Life products, processes and to place new business
• Apply client for life principles while problem-solving and implementing operational efficiencies with specific annual continuous improvement targets
• Triage in force requests and provide translated response back to Advisors
• Commitment to help manage all mandatory, regulatory and compliance requirements to safeguard the interests the Clients and business
Senior wholesale case associate
Sun Life - Montréal, QC
May 2020 to July 2022
• Prompt and accurate processing of all aspects of Wholesale new business LTC, life and critical illness insurance applications
• Promptly handle administrative and evidence requirements in order to expedite underwriting and issue of application
• Handle complex changes of policy contracts/invoicing
• Process settle requirements/cheque deposits and update status to inforce
• Build productive business relationships with third party distribution partners, distributors and back office staff
Senior Escalation Specialist
FlightHub - Montréal, QC
October 2019 to September 2020
• Communicating with clients and different industry stakeholders to resolve escalated issues
• Answering technical or complex travel inquiries via telephone and email
• Working in teams to collaborate with various departments and provide exceptional customer service
• In depth knowledge of airline fare rules and applying updates and changes as needed
• Constant need and application of problem-solving skills due to being the top tier representative.
• Operating a GDS system
Flight Attendant
Air Canada - Toronto, ON
March 2017 to September 2019
• Attend pre-flight briefings on details of the flight
• Ensure that adequate supplies of refreshments and emergency equipment are on board
• Demonstrate the use of emergency equipment.
• Reassure and assist passengers during flight
• Direct passengers in case of emergency, administer first aid when needed. Customer Relations Representative
Rogers - Vancouver, BC
May 2015 to March 2017
• Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
• Determines requirements by working with customers.
• Sells additional services by recognizing opportunities to up-sell accounts; explaining new features. Reservation and ticketing
China airlines - Vancouver, BC
November 2013 to February 2015
• Answer questions from customers, suppliers and destination Representatives
• Support, Handle and resolve travel agent's concerns
• Inform clients about the products features corresponding to their needs and proceed with the reservation
• Take care of all re-protection researches and reservations when applicable Education
Diploma in Hotel Reception
John F. Kennedy Business Centre - Montréal, QC
2012
Bachelor's Degree in Aviation Services and Management China University of Science and Technology
2010
Skills
• Mandarin
• Chinese
• English
• Communication skills
• Organizational skills
• Time management
• Computer skills
• Chinese
• Office experience
Languages
• Mandarin - Expert
• English - Fluent
• Cantonese - Beginner
• French - Beginner
Certifications and Licenses
TICO
March 2017 to Present
Additional Information
Computer Proficiency: Microsoft Office
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