Quality Control Guest Services

Vanessa Thompson

**** *. ***** ****** *****

Phoenix, AZ 850856 602-***-****

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Highly dedicated with superb supervisory skillsets, including excellent verbal and written abilities. I am hard working, ambitious, and appreciate the importance of team building while promoting an inclusive environment.

Work Experience Recreation Attendant – WMPO Players and Caddies 02/2022 to Present

Pro-Em, Phoenix, AZ

Administer facility communication scheduling. Compile, review, and interpret weekly revenue reports. Conduct CRM asset management with new base client installation. Inspect equipment, structures and materials and provide scalable solutions. Guest Services Associate

02/2022 to present

NCG Hospitality, Phoenix, AZ

Administer guest arrivals and departures, registrations and room assignments. Coordinate guest accounts, room availability, and hotel amenities. Oversee billing, collection, and financial transactions. Troubleshoot customer complaints and services. Registration Scheduling Associate

10/2023 to 03/2024

Honor Health

Honor Health Shea Heart Group

Administer patient registration and financing. Updated ADT patient prioritization for high volume interventional care services. Provided liaison scheduling and confirmations for patient diagnostic appointments, surgeries, or medical consultations. Interfaced with patients in an empathetic and professional manner. Managed registration and admission processes including pre-registered accounts, patient demographics, insurance and financing, and Red Rule documentation in accordance with HIPPA standards (e.g., electronic medical, financial record, and patient identification directives). Administrated all third-party payer requirements including Medicare, Medicaid, managed care, Blue Cross and commercial plans. Managed insurance eligibility coverage and executed appropriate insurance notification procedures. Initiated insurance notifications as required.

Quality Control Inspector

03/2020 to 01/2022

Mar Bro Manufacturing, Phoenix, AZ

Administrate manufacturing and production processes to ensure product specifications. Monitor performance of quality control systems to ensure effectiveness and efficiency. Maintain regulatory submissions and inspections. Provide production management feedback on quality assurance standards.

Club Associate

11/2019 to 03/2020

HMS Host, Phoenix, AZ

Administered client services, including troubleshooting scheduling, services, and grievances. Managed production set up and takedown for all patron facility use, ensuring adherence to club standards. Hostess/Server Associate

10/2017 to 06/2018

Cracker Barrel, Old Country Store Beaverton, OR

Represented the establishment by interfacing with patrons to ensure satisfaction with food and services. Oversaw communications between management, kitchen staff, serving staff, and customers. Tabulated patron payment receipts and handled guest concerns. Hostess/Server Associate

05/2002 to 08/2017

Kay’s Kafe, Phoenix, AZ

Oversaw registration scheduling and greeted and seated guests in a friendly manner. Provided excellent customer service with timely and organized ease (e.g., dining recommendations, order accuracy, and judicious interactions). Handled guest concerns and processed payments with genuineness.

Skills

• Bilingual in Spanish 10+ years

• Administrative Experience 10+ years

• Administrative Assistant Experience 10+ years

• Medical Billing and Insurance Verification - 2 years

• Proficient in Word, Excel, Outlook, SharePoint - 10+ years

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