Customer Service High School

Madenlee Aponte

813-***-**** ********@******.*** Tampa, FL

Objective

Experienced and passionate customer service professional seeking to leverage my experience by maintaining customer satisfaction and contribute to the success to United Health Group. My positive attitude, problem solving skills, and passion to serve others will not disappoint. Education Experience

Medical Esthetician

Beauty Health Institute

2023

Alonso High School

High school Diploma

2017

ARGUS DENTAL & VISION, INC. - CUSTOMER SERVICE REP TAMPA, FL - 2021 - 2024

• Handled inbound calls from policyholders, healthcare providers, and other insurance companies.

• Answered inquiries on policy coverage and dental claims.

• Accurately documented, researched, and resolved

customer service issues.

• Managed high call volumes with tact and

professionalism.

SPRINT – SALES REPRESENTATIVE

TAMPA, FL - 2021

• Successfully identify and understand issues,

problems and opportunities and compare data from

different sources to assist the customer.

• Answered incoming calls by customers regarding

their mobile phone account while accurately

documenting their account.

• Always kept a positive attitude toward coworkers and build great working relationships with customers.

SKILLS:

Problem Solving

Active Listening

Communication

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