Customer Service Phoenix Az

BIANCA

IRÁN

*********@******.***

Downtown Phoenix AZ

I am a highly skilled professional with a proven track record of success in fast-paced office settings. I possess excellent time management and problem-solving skills, and I am a detail-oriented team player who can handle multiple projects simultaneously with a high degree of accuracy. I am organized, dependable, and have the ability to manage multiple priorities while maintaining a positive attitude. I am always willing to take on added responsibilities to meet team goals and am dedicated to delivering high-quality work on time.

PROFESSIONAL SUMMARY

Baby's First Ultrasounds - Ultrasound Clinic Receptionist 12/2021 - Current

Amazon.com, Inc. Or Its Affiliates - GSF Central Ops 09/2019 - Current

WORK HISTORY

Maintained patient accounts by obtaining, recording and updating personal and financial information.

•

Used Software and Software to schedule new and

follow-up appointments for patients.

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Managed multi-line phone system and pleasantly greeted patients.

•

Obtained revenue by recording and updating financial information and recording and collecting patient

charges.

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Maintained medical record database with up-to-date patient information and provided information to other providers.

•

Coordinate support between drivers, Amazon

warehouses, and third-party locations like grocery stores and restaurants

•

Solve for planned and unplanned events (traffic,

weather, sporting & community events) that affect

delivery routes.

•

Communicate via phone/chat/email with various Amazon stakeholders to answer real time questions to remove

•

SKILLS

• Computer Proficiency

• Effective Customer Service

• Troubleshoot Service Issues

• Diverse Audiences

• Decision Support

• Cultural Awareness

• High-Volume Environments

• Spanish Interpreting

Calm and Professional

Under Pressure

•

• Microsoft Office

Some College UEI college

Phoenix, AZ

High school diploma or GED:

Medical Billing And Coding

EDUCATION

Delta Managment Assosiates - Customer Service

Representative

12/2016 - 09/2019

barriers

• Use a computer, Microsoft Office and Amazon software Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

•

Provided comprehensive, strategic payment solutions to costumers over the phone, take down details of their current financial status, and help find a payment plan that worked best for each individual either up-front or scheduled payment plans Answered 30-60 inbound calls each day to handle various concerns about their debt situation

•

Protected customer and company information with strict use of established security procedures

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Resolved issues based on thorough investigations of concerns

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Updated records with all interactions and customers transactions.

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Willing to relocate: Anywhere

ADDITIONAL INFORMATION

Willing to relocate: Anywhere, Authorized to work in the US for any employer

•

BFU Clinic Supervisor -

Marcos Gomez 623-***-****

Delta Management Senior Manager -

Daniel Field 602-***-****

REFERENCES

LANGUAGES

Spanish

Professional Working

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