Business Operations Project Manager

LYNDIE CONGLETON

Boise, ID ***** 208-***-****

******************@*****.***

PROFESSIONAL SUMMARY

Successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Skilled problem solver, and de- escalating situations and driving positive change. SKILLS

Business Relationship Management

Service-Oriented

Team Building Leadership

Decision Making

Willing to Learn

Problem Anticipation and Resolution

WORK HISTORY

Branch Manager, 03/20/21 to 11/2022

Amerititle – McCall, ID

Assessed expansion plans and presented costs to forecast trends and recommend changes. Boosted branch sales by developing and deepening customer loyalty through incentive programs. Uncovered and resolved strategic and tactical issues impacting sales management and business operations. Maintained friendly and professional customer interactions. Director of Operations, 08/2010 to 11/2021

Shore Lodge – McCall, ID

Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.

Evaluated performance, adjusted strategies and maintained agile, sustainable operations. Monitored office workflow and administrative processes to keep operations running smoothly. Achieved team goals through formalized training plans, coaching and performance management. Managed 5 different departments - Front Desk, Guest Services, Housekeeping, Concierge, and Engineering.

Project Manager new housing development, I created day by day progress of these units, made sure we were on track, created rental agreements, and follow through. EDUCATION

BBA: Hotel Management, 04/2017

Cornell University – Ithica NY

BBA: Accounting & Business Management, 05/1995

University of Idaho - Moscow, ID

References

Dan Scott: Former CEO and President of Shore Lodge Whitetail LLC. McCall, ID 208-***-**** Currently still works for the company at Alscott who owns the Shore Lodge Whitetail LLC Rick Mooney: Vice President of Shore Lodge Whitetail LLC. McCall, ID 208-***-****

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