Customer Service Web Developer

RUTUL MALVANIYA

London, ON *****.*************@*****.*** +1-647-***-**** https://www.linkedin.com/in/rmalvaniya4366/ PROFESSIONAL EXPERIENCE

Supervisor Tim Hortons London, ON July 2023 - Present Leadership, Time Management, Customer Service, Daily Operations

• Led a team of 15 crew members and oversaw the daily operations of the store while delegating tasks and achieving a 50% increase in work efficiency.

• Worked in Clearview to track food waste and labor, which helped me analyze and reduce them by 11% and 14% respectively.

• Handled inventory management, which includes ordering and putting away products and keeping a check on stock availability.

• Making customers feel welcomed and ensuring their visit is pleasant by greeting the customers, receiving and preparing orders while maintaining the speed of service, and prioritizing order accuracy.

• Ensuring that the team members are always motivated by supporting them, complimenting their good work while providing constructive feedback on where improvements can be made.

• Provided hands-on training to new employees while depicting a patient approach and ensuring they were comfortable in the new work environment.

Web Developer Digileap Media Gujarat, India Aug 2019 – Aug 2020 HTML, CSS, JavaScript, MySQL, Tableau, Git

• Designed, tested, and launched a variety of web tools using Node JS.

• Performed cross-browser and cross-platform analysis with Tableau by data aggregation across different platforms and conducted User Behavior Analysis to ensure consistent performance and visual integrity of websites across different environments, addressing discrepancies with targeted solutions.

• Assisted in managing extensive datasets using MySQL and Microsoft Excel.

• Developed web applications using JavaScript, integrating CSS frameworks like Bootstrap and Sass.

• Collaborated with the development team in meetings to explore and brainstorm UI concepts, utilizing data-driven insights to inform design decisions.

• Leveraged Git for version control to manage and collaborate on various web development projects, ensuring code integrity and streamlined workflows across teams.

SKILLS

• Technical Skills:- Microsoft Office 365, Data visualization, MySQL, Tableau, JavaScript, Node JS, C++, HTML, CSS

• Soft Skills:- Leadership, Time Management, Problem-Solving, Adaptability, Customer Service

• Design Tools:- Adobe Creative Cloud, Figma

EDUCATION

• Mobile Application Development Jan 2022 - April 2023 Fanshawe College, London, ON

• Bachelor of Engineering in Computer Engineering Sept 2017 - Jun 2021 Gujarat Technological University

CERTIFICATIONS

MySQL for Data Analytics Analyst Builder Aug 2024

• Developed skills in writing complex SQL queries to retrieve, manipulate, and aggregate data from MySQL databases.

• Gained hands-on experience using MySQL Workbench for database design, management, and query execution.

• Mastered techniques for cleaning, analyzing, and preprocessing data, including handling missing values, removing duplicates, standardizing formats, and transforming raw data into a structured, analysis-ready format. AWARDS AND RECOGNITION

Dean’s Honor Roll Fanshawe College, London, ON May 2022

• Graced with this award by the college for achieving a GPA of 3.95 during the 2022 Winter Term. PROJECT

Shakes Café - Web Application Fanshawe College, London, ON HTML, CSS

• Worked collaboratively with a team to design and develop a web application using HTML/CSS.

• Used modern design principles by making the application as a Single-Page Website.

• Used Microsoft Excel and PowerPoint to create Sprint Sheets and prepare a PowerPoint Presentation describing the workflow of the Application and details regarding the methodologies and coding languages used to create it.

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