Customer Service Part-Time
Resume:
Zoe Walker
Grayson, GA
Tel: 470-***-****; email: ***********@*****.***
Motivated and hard-working professional seeking a position where I can leverage my strong teamwork skills, exceptional customer service abilities, and adaptability in fast-paced environments. A quick learner who can multi-task efficiently, is proactive in solving problems, and always willing to take on new tasks. Committed to contributing to team success and delivering high-quality service with a positive attitude, even in the face of change.
Work Experience
Human Resource Assistant (contractor) (Full-time)
Centers for Disease Control and Prevention (CDC) - Atlanta, Georgia October 2019 – September 2024 (contract ends)
• Process staffing personnel actions for new hires.
• Provide hiring guidance to customers
• Effectively explain process on how to submit hiring actions to customers
• Prepare written guidance using Word, Excels and Service Now for reporting.
• Provide status by tracking actions using Excel and Power BI.
• Assists in the preparation of statistical reports for the Technical Services Section.
• Conduct E- Verify process and Initiate background clearance.
• Verifies the accuracy of the database by reviewing generated reports and resolves any discrepancies.
• Resolves technical problems, within a fast-paced environment.
• Answer questions and assisted with providing information for employees, managers, vendors, and subcontractors.
• Ensures that all required supporting documentation is available to process personnel actions.
• Provide clear and timely communication over the phone, through email and/or face-to-face meetings.
• Prepare correspondence, memorandum, etc in either rough draft or final form.
• Administers the recruiting process through the internal in-house processing system.
• Manage staffing and onboarding for administrative, help-desk customer service, and communications support.
relations, manpower, and communications programs to resolve previous labor and management issues.
• Aids during New Employee Orientation assures standards of conduct, and ethics information are provided
• Assists with onboarding new employees
Pharmacy Technician (Part-time)
Walgreens Pharmacy- Grayson, Georgia
October 2021 to July 2024
• Accurately prepared and dispensed medications, ensuring compliance with state and federal regulations.
• Assisted pharmacists in the management of patient medication therapy, including counseling on proper usage and potential side effects.
• Processed prescriptions efficiently, including entering patient information, verifying insurance coverage, ensuring accurate doses were being provided.
• Maintained inventory by ordering, receiving, and stocking medications and supplies, minimizing stock shortages.
• Provided excellent customer service by addressing patient inquiries, resolving insurance issues, and handling payment transactions.
• Collaborated with healthcare professionals to ensure the safe and effective administration of medications.
• Prepared compounded medications under the supervision of the pharmacist. CSA - Customer Service Associate (Part-time)
DSW-Designer Shoe Warehouse - Lawrenceville, GA
May 2020 to September 2021
• Assisted customers with a warm and professional attitude
• Processed exchanges, refunds, customer transactions and orders
• Interacted with customers through live chat
• Assisted customers with questions
• Kept records of customer complaints
• Responded to emails, inbound calls, and outbound calls
• Managed customer accounts
• Performed data entry for shipments, orders and customer information
• Handled billing issues and order inquiries
• Took inventory
• Operated the cash drawer
Call Center Representative (Full-time)
Entergy- Atlanta, GA
September 2020 to February 2021
• Represented the company through expected and excellent customer service
• Accomplished and maintained requirements, regulations, and qualities in assisting customers
• Related and aided business partners in understanding and cooperating with company’s expectations
• Multitasked efficiency and completed tasks consistently
• Guided business partners through financial concerns and general inquiries
• Resolved billing issues
• Generated customer concerns into open suggestions for the company to address
• Performed data entry for utility orders
• Performed customer service surveys
• Actively listened to business partners' inquiries
• Provided policy and service information
• Assisted business partners with a warm and professional attitude
• Responded to general inquiries and calls
• Responded to claim inquiries
• Interacted and engaged with customers via chat
• Effectively deescalated various situations
Customer Service Representative (Part-time)
K Beauty Supply –Lawrenceville, GA
December 2019 to April 2020
• Greeted customers
• Resolved customer issues
• Responded to inquiries and issues
• Operated the cash register
• Assisted customers with additional information on products in their interest
• Insured customers understood the use of product(s)
• maintained store inventory and cleanliness
• responsibilities in cashiering and managing money
• Consistently demonstrated friendly service and professional communication skills Customer Service Representative (Part-time)
Blue Diamond Travel, LLC, - Grayson, Ga.
May 2018 – March 2020
• Assisted customers with travel-related inquiries, including booking flights, hotels, and vacation packages, ensuring all travel plans met expectations.
• Resolved customer issues promptly, maintaining a satisfaction rate of over 95% and earning multiple positive reviews from clients.
• Collaborated with team members to develop and streamline processes, reducing average call handling time.
• Maintained electronic files and generated reports
• Managed and updated client profiles and travel itineraries, ensuring accuracy and compliance with company policies.
• Developed a deep understanding of travel products and services which enabled effective cross- selling and upselling to customers.
• Participated in regular training sessions to stay updated on industry trends and changes in travel regulations.
• Performed general clerical duties that were affiliated with operations such as ordering supplies, scheduling meetings, setting up virtual calls, and maintaining the supply inventory. REFERENCES CONTACT INFORMATION WILL BE PROVIDED UPON REQUEST. Transferrable Skills and Competencies
1. Proficient with Microsoft Office Suite (Word, Outlook, Excel, PowerPoint, Office 365) 2. Communication Skills: Ability to communicate clearly with employees, management, and external customers.
3. Organizational Skills: Effective in managing files, records, and calendars, ensuring deadlines are met.
4. Attention to Detail: Ensures accuracy in documentation, employee records, and compliance with policies.
5. Confidentiality: Maintains sensitive employee information securely. 6. Time Management: Manages multiple tasks efficiently, prioritizing urgent matters. 7. Interpersonal Skills: Builds relationships with employees, and fosters a positive work environment.
8. Problem-Solving Skills: Addresses employee concerns, resolves issues with minimal supervision. 9. Recruitment Support: Assists with job postings, screening candidates, and scheduling interviews. 10. Understanding of Employment Law: Basic Knowledge of labor laws, to ensure company compliance.
11. Adaptability: Handles a variety of customer inquiries, adapting to different situations and customer personalities.
12. Team Collaboration: Works well with other team members to ensure consistent service quality.
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