Front Desk Customer Service
Resume:
Miriam Kasper
Springfield, IL *****
******.************@*****.***
Work Experience
Medical Receptionist/Front Desk
Springfield Clinic-Springfield, IL
March 2003 to December 2013
• Greeted and welcomed guests, providing a positive first impression of the company
• Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
• Scheduled appointments and maintained an organized calendar for multiple staff members
• Efficiently handled all incoming and outgoing mail, packages, and deliveries
• Maintained cleanliness and organization of the front desk area at all times
• Provided administrative support to various departments as needed, including data entry and filing
• Responded promptly to customer inquiries in person, via phone or email, resolving issues effectively
• Handled confidential information with utmost discretion while maintaining strict confidentiality protocols
• Trained new receptionists on office procedures, phone systems, and customer service best practices
• Ordered office supplies ensuring availability while managing costs within budget constraints Call Center Representative
Springfield Clinic-Springfield, IL
March 2003 to December 2013
• Handled a high volume of inbound customer calls, averaging XX calls per day
• Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
• Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
• Achieved an average call resolution rate of XX%, exceeding departmental targets
• Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
• Participated in regular coaching sessions with supervisors to enhance skills and address areas for improvement identified through quality monitoring processes
• Contributed ideas during team meetings that led to improved workflows and enhanced customer experience
• Managed a high volume of outbound calls for follow-ups, surveys, or sales campaigns as required Education
High school diploma
Riverton High School - Riverton, IL
August 1998 to June 2002
Skills
• Communication skills
• Computer skills
• Multi-line phone systems
• Multitasking
• Office experience
• Professionalism
• HIPAA
• Customer service
• Medical Scheduling
• Medical Office Experience
• EMR Systems
• Insurance Verification
• Front Desk
• Medical Terminology
• Medical Receptionist
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