Customer Service High School
Resume:
Lorenzo Novoa
Buena park, CA 90621
*************@*****.***
EXPERIENCE
Footlocker, Buena park — Ast. Manager
May 2018 - April 2019
Provide customer service, cashier, opening/closing procedures, assisting customers with sales, stocking and organizing shelves, answering any questions regarding company policies, merchandise and services.
Shoe Palace, Long Beach— Sales associate
August 2017 - August 2018
Providing customer service, ensuring each and every customers satisfaction with a product and or service is always a positive walking out the door.
T-Mobile, Long Beach — Sales rep
July 2019 - December 2022
Perform to create a very fun experience for new and current customers. Guide them to great choices that fit their needs in their everyday lives. Exchange and count money with integrity.
Frito lay, San Jose — Merchandiser
December 2022 - August 2024
Restocking, Relocating and Removing products off shelves that may be out of code. I also picked up skills on learning to merchandiser and display products effectively so consumers can purchase.
EDUCATION
Alisal High School, Salinas - High School Diploma
August 2010 - May 2014
4 years of high school sports, over 60 hours of community service
Hartnell community college, Salinas - AA general studies
August 2014 - May 2016
General studies courses
Long beach city college, Long beach- Business associates degree
August 2017-May2019
Cal State Fullerton, Fullerton- Bachelor's degree
Jan 2020-2021
Still working towards my degree
REFERENCES
Fedlu— Store Manager
Danny— Store Manager
SKILLS
Proficient at word,
powerpoint, excel, photoshop, and acrobat.
Forklift and Powerjack certified. Work well under pressure. Communicating. Fast learner. Do not need to be micromanaged.
AWARDS
2011-2012 Football Defensive Player of the Year
2013-2014 Football Coach’s Award
Employee of the month for 3 consecutive months at Valley Center Bowl
LANGUAGES
English, Spanish
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