Administrative Assistant
Resume:
Brenda Nicholson
Office Administration, Payables, Receivables, HR, Payroll, Data Entry, Purchasing, Inventory Management, Warehouse Management, Customer Service
Delmar MD
***************@*******.***
• Highly trained Office Administrator with 25+ years of experience. Responsible for the overall daily operations of an office environment that includes staff management, HR (hiring, training, new hire paperwork), payroll, inventory, receivables, payables, scheduling and customer service.
Authorized to work in the US for any employer
Work Experience
Rebate Specialist / Data Entry Clerk
Mid-Atlantic Energy Solutions-Salisbury, MD
July 2020 to July 2023
• Data Entry
• Processing of new customer files
• Input rebate incentive applications on various utility company portals
• Preparation of all customer paperwork to include proposals, incentive application, T&C and invoices
• Project Management
• Scheduling installation
• Customer service, data entry, billing, general office duties
Food Service Administrator
Hope and life Outreach-Salisbury, MD
September 2019 to July 2020
• Weekly menu planning
• Preparation of meals
• Training of volunteers on cafe procedures
• Coordination of CM for each meal
• Outreach to community for donations
• Record keeping of volunteers and meal counts
Rebate Specialist/ Data Entry Clerk (work from home position) Smart Lumen, LLC-Gaithersburg, MD
October 2017 to March 2019
• Data Entry
• Processing of new customer files
• Completion of rebate incentive applications for various utility companies
• Preparation of customer proposals
• Project Management from the approval status to the payment received
• Customer service, data entry, billing, general office duties
• Enter proposals in Quick Books
• Inventory Management
Head Server / Trainer
Ocean Pines Association-Ocean Pines, MD
May 2017 to January 2018
• Take customer orders and enter them into a POS system
• Deliver beverages and food
• Training of new servers
• Process discounts on guest checks
• Liaison between management and servers to handle customer service issues
General Manager
Denny's-Salisbury, MD
February 2016 to May 2017
• Managed daily operations of the entire restaurant
• Ordered weekly trucks and did bi-monthly inventory
• Maintained a schedule for 50+ employees
• HR (scheduling weekly, hiring, firing, training, new hire paperwork)
• Insured proper food handling and maintained temps on hot and cold foods
• Maintained a food cost of 25% or less
• Insured that guest are satisfied with their service by doing table touches
• Went out and visited local business parks to promote new business
• I started as a server. I was fast tracked to MIT and finally GM.
Office Management/Project Manager
Lighting Project Management, LLC-Ocean City, MD
May 2013 to January 2016
• Project Management - Data Entry
• Processing of new customer files
• Completion of rebate incentive applications for various utility companies
• Preparation of customer proposals to show the rebate replacement product and co-payment
• Project Management to include following project from the approval status to completion
• Customer service, data entry, general office duties
Receptionist
Super Cuts-Salisbury, MD
February 2012 to September 2012
• Greet guest via telephone and in person
• Customer service
• Stocking of stylist stations
• Wash and fold towels
Addiction Counselor
Addiction Associates-Salisbury, MD
January 2009 to May 2009
(part time, temporary)
• Assessment and intake of potential clients
• Group and individual counseling
• Urinalysis
• Status updates to Justice system when necessary
Office Manager
Dominion Airy & Machinery-Salisbury, MD
September 2004 to April 2005
• Accounts Receivable
• Inventory Control
• Customer Invoicing
Executive Assistant to the President
Delmarva Aluminum Company, Inc-Delmar, DE
April 1990 to November 2002
• Accounts Payable, Accounts Receivable
• Payroll
• Sales, Proposals, Customer Service
• Warehouse Management, Inventory Control, Purchasing
• Fleet Management
• Hiring of installation crew laborers
Education
High school diploma in Academic
Delmar High School - Delmar, DE
September 1984 to May 1987
Skills
• MS OFFICE (10+ years)
• QuickBooks (4 years)
• Data Entry (10+ years)
• Scheduling (4 years)
• Payroll (10+ years)
• Human Resources (1 year)
• Billing (10+ years)
• Training (4 years)
• Office Management (10+ years)
• Purchasing (2 years)
• Accounts receivable (10+ years)
• Supervising experience (5 years)
• Customer service (10+ years)
• Conflict management
• Multitasking
• Team Player
• Sales (5 years)
• Computer skills (10+ years)
• Communication skills
• Marketing (1 year)
• Mechanical knowledge
• Organizational skills
• Warehouse Management (2 years)
• Accounts payable (10+ years)
Assessments
Customer focus & orientation — Proficient
July 2023
Responding to customer situations with sensitivity Full results: Proficient
Management & leadership skills: Impact & influence — Proficient April 2024
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
Food service: Customer situations — Proficient
March 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Verbal communication — Proficient
January 2023
Speaking clearly, correctly, and concisely
Full results: Proficient
Work style: Reliability — Proficient
October 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Data entry: Attention to detail — Proficient
October 2023
Maintaining data integrity by detecting errors
Full results: Proficient
Basic maintenance and repair — Proficient
October 2023
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate