Customer Service Quality Assurance

Sandrine Baptiste

239-***-**** Naples,FL ******************@*****.***

Skills:

Certification of completions:

● CPR/First Aid

● HIV/AIDs

● Infection control

● Alzheimer’s Disease and Related Disorders

● Assisting with Self-Administration of Medications

● Bloodborne Pathogens

Experience:

2019-2023: Caregiver

Personal Care: Assist clients with personal hygiene tasks, including bathing, grooming, dressing, and toileting.

Mobility Assistance: Help clients with mobility challenges, transferring them in and out of beds, chairs, and wheelchairs as needed.

Medication Management: Support clients in adhering to their medication schedules, including reminders and assistance with administration under supervision. Meal Preparation: Prepare nutritious meals and snacks according to dietary requirements and preferences.

2017-2019: Hospital Housekeeper

Inventory Management: Restock guest room amenities and supplies, ensuring adequate inventory levels are maintained.

Quality Assurance: Inspect rooms after cleaning to ensure they meet our established cleanliness standards and promptly address any deficiencies. Team Collaboration: Coordinate with fellow housekeeping team members and other departments to ensure efficient guest service and smooth hotel operations. 2015-2018: Front Desk Receptionist

Guest Relations: Greet guests and visitors warmly and make them feel welcome. Assist with check-ins, check-outs, and reservations.

Customer Service: Provide excellent customer service to all guests, addressing their needs and concerns promptly and professionally.

Household Support: Perform light housekeeping tasks, such as laundry, vacuuming, and tidying client areas.

Companionship: Engage clients in meaningful activities and conversations to promote socialization and mental stimulation.

Transportation: Accompany clients to appointments, errands, and outings as required. Education:

Center Classique Culturel ( Petionville, Haiti)

Brain cure company Apprenticeship

References

Marie 239-***-****

Nouchely 239-***-****

Ritch 305-***-****

Proficient in Creole, Spanish

Contact this candidate