Customer Service Maintenance Mechanic

Paul T. Schmitt

*** ***** **.

Rochester, NY ****2

585-***-****

**********@*****.***

Skills

Ability to identify, troubleshoot and repair a variety of equipment.

Extensive experience with hand and power tools.

Effective time management to meet expectations and deadlines.

Customer service experience.

Ability to work as a team with coworkers and employees of other companies to successfully complete a project.

Experience

1996 - 2022

Frontier Communications, Rochester, NY - Telecommunications Specialist

Resolved client connectivity issues by assessing, troubleshooting, and facilitating a plan to solve the problem.

Installed, repaired, and replaced copper and fiber circuits, meters, and telecommunication equipment.

Interpreted blueprints/schematics to pinpoint problems and develop solutions to an issue.

Trained associates by advising on installation, safety, and maintenance procedures.

Worked as linesman using light and heavy equipment.

Maintained technical and product knowledge of all equipment to deliver quality support and service solutions.

Independently dispatched to different areas of the state to help solve connectivity issues.

1990 - 1996

Ontario Golf Club, Ontario, NY - Maintenance Mechanic

Repaired electrical and plumbing problems.

Maintenance and upkeep of all buildings.

Carpentry work.

Preventive and scheduled equipment maintenance.

Accomplishments

Served 4 years in the United States Army Corps of Engineers.

Completion of Telephony and Data Transmission Apprenticeship.

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