Administrative Assistant Customer Service

Tiffany Pinkard

****************@*****.*** 925-***-**** Antioch, CA

SUMMARY OF QUALIFICATIONS

Service-focused administrative assistant professional with a passion for customer service and a range of clerical skills. My key skills include:

Proficient in Microsoft Office: Word, Excel, and PowerPoint

Data entry and reception skills

Experience with clerical duties and use of office equipment

Flexible, and adaptable in a fast pace environment

Work well independently and as part of a team

Excellent customer service skills

WORK EXPERIENCE

Intern Administrative Assistant for CNA Program September 2024 – Present

Opportunity Junction, Antioch, CA

Receive telephone calls and visitors, and direct them to the appropriate staff while providing excellent customer service

Knowledgeable in how to operate a copy machine, scanner, and multi-line phone

Support staff with projects, copy jobs, and filing

Lead Manager and Bartender/ Server August 2022 - Present

Da’le Vino Wine Bar, Pittsburg, CA

Provide excellent customer in a high-end wine bar

Opening duties, counting money for register, inventory wine, and stock wine in the bar

Assist in facilitating staff meetings; taking notes and setting up for in person meeting

Maintained a tidy and organized work area

Server

Olive Garden, Pittsburg, CA May 2022 - October 2022

Ensured diners felt welcomed and had an excellent dining experience

Answered questions from customers about menu items and resolved any complaints

Took food orders promptly and processed payments for customers

Worked with minimal supervision requiring attention to detail and problem-solving skills

Server

Dave & Busters, Concord, CA September 2019 - January 2020

First person hired by the General Manager before the grand opening

Assisted managers with the opening and closing of the restaurant

Served up to six tables in a section requiring multi-tasking skills

Contributed as a team member from cleaning the breakroom to wrapping silverware

Leasing Agent

Renoir Staffing, Sacramento, CA October 2016 – February 2018

Responsible for opening and closing the office

First point of contact on-site; answered phone inquiries and scheduled apartment tours

Gave tours of apartments to prospective residents; worked with HUD, Section 8, and below-market residents

Collected and tracked rent payments in Excel; was responsible for creating work orders

EDUCATION AND CERTIFICATIONS

Administrative Careers Training Certificate

Opportunity Junction, Antioch, CA 2024

AAS, Medical Office Administration

Heald College, Hayward, CA Earned

GED, Sunset Adult School, Pittsburg, CA Earned

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