Customer Service Senior Operations

Donette Munnings

CURRENT ADDRESS

**th Hamster Rd

Nassau, Bahamas

PO BOX CB 13101

PHONE: 242-***-****

MOBILE: 242-***-****

EMAIL: *******.********@*****.***

Banking /Finance /Office Management / COMMUNICATIONS/ OPERATIONS /administration

Career Objective

I am a dynamic leader with over twelve (12) years of Banking experience and over eight (8) years of upper management and supervisory experience. I offer the adaptability, emotional intelligence and efficiency, which are all critical aspects for any role within an organization to be able to deliver optimal results. In addition, I am exceedingly knowledgeable in all aspect of banking both on a national and international level. I am enthused to pursue and obtain a position with your company. My proven track record in banking and finance has revealed that I am well rounded in the industry and adapt in any work environment and I will be a great asset to your organization.

Professional Qualifications/ Strength

Swift Operations Wire Transfer (Local & International)

Money Grams Entries Fixed Term Deposits

Reporting and Reconciliation Online Banking

Interpersonal Communication Customer Service

Cash Handling ACCPAC Knowledge

Compliance & KYC

Professional Related Experience

Providence Advisors Limited Feb 2019- Present

Corporate Services Administrator

I am responsible for the setting up of new pension customers and executing all customer related transactions which included establishing monthly statements, executing banking payments, pension spreadsheets and payment updates. Posting accounting entries and cheques in ACCPAC system.

Bank of The Bahamas (BOB) Nov 2006 ~ May 2018

I was employed with BOB for a total of 12 years. During my employment I was promoted 4 times, held numerous supervisory and management position, and have worked at several different BOB locations, including the head office branch.

Senior Operations Officer Sep 2015 ~ May 2018

I was promoted to Senior Operations Officer after 1 year of holding the position as Business Support Officer. During my time as Senior Operations Officer, I supervised a team of 8 bankers who were responsible for ALL processing & SWIFT operations transactions for ALL BOB branches. My supervisory duties of the bank’s processing department as it relates to all customers financial transactions includes:

Online banking.

Standing instructions.

Wire transfers (local and foreign).

Fixed term deposits.

MoneyGram entries.

Compliance & KYC- Worked closely with the Bank’s Compliance Department dealing with KYC documentation, sanction screenings in the Swift portals, as well as assisting branch personnel with KYC as it relates to foreign transactions, source of funds information and account opening procedures.

This position required advanced SWIFT knowledge for all wire transfers and messages both local and internationally.

Business Support Officer Jul 2014 ~ Sep 2015

I was promoted to Business Support Officer after being in the teller supervisory position for 4 years. My responsibilities were to support and assist with reviewing and approving ALL back office processing transactions to ensure that the customers’ transactions are processed efficiently and completed in a timely manner. I supervised a team of 6 bankers.

Teller Supervisor Oct 2010 ~ Jul 2014

My obligations were to supervise a team of 7 tellers and all branch cash holdings, and transactions. Our main objectives were to minimize cash transactions mistakes and to provide each customer with optimal customer satisfaction.

Team Leader (Teller) Nov 2006- Oct 2010

In this position I provided assistance to the Teller Supervisor as it relates to the supervision of the tellers and provided dual custody cash functions. I also functioned as a teller for 2 years before being promoted to Team Leader.

Other Experience

Bahamas Office & School Supplies (BOSS) Aug 2002 ~ Nov 2006

Retail Store Manager

I was employed at Boss for a total of 4 years. During my first two years of employment I held the position of Retail & Accounting Clerk. I was then promoted to Retail Store Manager because of my ability:

To self-motivate.

Increase sales.

Sustain a track record of delivering service with distinction.

Display professional work ethics.

Portray interpersonal communication skills.

certification

Mastering Yourself Graduate (2006)

BAHAHOST

Junior Certificate in Hospitality (1995 - 1997)

Senior Certificate in Hospitality (1998 - 2000)

Education/ Certificates

Success Training College

Associates of Arts Degree (2003)

Journalism & Mass Communication

Professional Skills

Office Skills Computer Skills Communication Skills

Telephone Etiquette Adobe Software Public Speaking

Filing Database & Record keeping Microsoft Office Customer Service

Reporting & Spreadsheets Various Banking Software Effective Listening

Technical Writing (E.g Iflex, Activeware,)

Interpersonal Communications ACCPAC Knowledgeable

REFERENCE

Available Upon Request

Contact this candidate