Customer Service Maintenance Technician
Resume:
Curtis Watkins
Motivated Professional seeking a long-term career in a role that aligns with my
interests and allows me to expand my knowledge. With a strong work ethic and a commitment to learning, I bring a diverse range of skills to contribute to the success of the team. Dedicated and looking to thrive in my next position 3777 Candy Court Apt 203
Virginia Beach, VA
************@*****.***
EXPERIENCE
Huntington Ingalls- Pipefitter December 2016 - June 2018 Independently work on pipe and help team members as needed Measure, cut, and thread pipe to assemble it then would put pipe on a hanger
Would assist other pipefitters with assembling the layout for the ship Disassemble and replace damaged pipes
Clean shop and make sure the work space was always in good shape Some computer work involved with inserting part numbers for our inventory and also would look at blueprints threw computer Read blueprint and discuss with crew on steps to perform Work on navy vessels in various situations
The Chesapeake- Maintenance technician
June 2018- September 2019
Independently work off a computer with work orders on a list everyday before shift
Execute general building maintenance and repair work such as painting, plumbing, electrical
Install lighting, paneling, and flooring with other techs Repair or replace bad appliances at residents home or house Replace some plumbing parts if draining is bad or snake it to clean out Walk through with contractors and perform monthly/yearly inspections Help residents with any apartment needs such as hanging TVs, hanging pictures building dressers, setting up new beds, replacing lighting, and any other needs
Perform tasks on call on an as needed basis
Complete all task on my laptop and include all times and notes for each task
Greet customers in a courteous manner
SKILLS
Attention to detail
Good communication
Working well with others
Strong computer background
and good with any microsoft
platforms
Good customer service
whether in person or over the
phone
Good leadership
skills/mindset
Strong work ethic
Typing skills from previous
roles and from personal use of
a computer
Knowledge of Various fields
Work in a timely manner
Knowledge of all Microsoft
platforms, CDK, Salesforce,
Parts trading network
Forklift certified/ Excavator
and Skid Steer Experience
3+years
Management training
through employer
Safety Committee at various
jobs
Aclara Technologies- Meter Technician/Team Lead
October 2019- September 2022
Complete work safely in various weather conditions and landscapes. Identify and report broken/missing seals, meter tampering, vandalism, and any type of energy theft.
Effectively communicate in the field and over the phone in order to manage access issues, to meet customer appointments. Big factor of this job and would also go door to door throughout neighborhoods asking homeowners if we can replace it
Demonstrate experience with various hand tools such as cordless power drill, voltage tester, wrenches, screwdrivers, pliers, scraper, and vice grips.
Responsible for a company truck, tools, meters, PPE including kV rated hot gloves, fire retardant clothing, safety glasses, and face shield and hard hat.
Complete work in a timely and safe manner while caring and respecting customer property and privacy.
Strong customer service job and sometimes have to take no for an answer Train new hires on how to complete task at hand safely and wear proper PPE
Work with up to 480 volts
Practice safe working habits and demonstrate them effectively. Bobcat of Tidewater- Rental Coordinator/Parts Associate November 2022-March 2024
Set up rental contracts while interacting with Customers on the phone and as they come in.
Receive orders as they arrive. I help get them off the truck and receive them and put them in designated locations.
Look at schematics of each machine and find the right parts for customers while they wait on the phone. Strong skill set to have. Experience with CDK platform,SalesForce, Parts trading network, Microsoft Word, Microsoft Office, Microsoft Teams, Microsoft Powerpoint
Manage inventory and receiving of parts when they get delivered.Stock organization and counting all inventory to make sure its in place. Counter Sales, Phone Sales, and Email Sales on a daily basis with a great margin every month! Had a great relationship with Commercial Accounts Attend Management training, Rental Meetings, and joined the Safety Committee every month for meetings
Operate Equipment around the yard organizing equipment EDUCATION
Poquoson High School
High School Diploma 2016
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