Customer Service Data Entry
Resume:
JANICE CATHEY
*** ****** **** ******, ** *****
***************@*****.***
Objective: Obtain a position where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
Employment
Customer Service Agent-Summit Utilities/10/2022-06/2023
Receive and process calls from commercial and residential customers. Ability to react well under pressure. Strong typing skills. Respond promptly and answer/resolve customer inquiries and complaints.
Insurance Processor, Roush Insurance Services-Indiana/08/2019 – 10/2021
Process insurance policies for the states of Indiana, Ohio, and Illinois. Knowledge of correct forms to choose for each client. Work closely with underwriters to process policies correctly. Submit policies-error free.
Administration Assistant, FSSA-State of Indiana/01/2018 – 08/2019
Indexing files according to staff procedures and scanning confidential documents. I trained new employees, organized meetings, and shredded documents.
Clerical - Data Entry, Randstad Indiana/05/2017 – 12/2018
Worked various clerical temporary jobs
Cook, Central Nutrition Center/08/2016 – 05/2017
Provide daily nutritional catering services for pre-daycare, school-age, and summer lunch programs. Cashier
VIP Mobile, Secretary/02/2013 – 07/2016
Schedule oil change, pre-purchase car inspection, car not starting diagnostic, check engine light is on diagnostic, brake pad replacement, battery replacement, towing, and roadside assistance—dispatch Mechanics.
Receptionist (for 9 physicians), Neurology Clinic Baptist East/10/2010 – 02/2013
Greeting patients, answering and making phone calls, handling office correspondence, maintaining office supplies, creating or canceling appointments when necessary, maintaining the reception area, keeping office records up to date, faxing scanning, mailing, and filing documents.
Receptionist (2 locations), Dr Anthony Segal- retired/05/2004 – 10/2010
Greet visitors courteously and politely, conduct all front office functions as requested, assist with patient appointments, form completion and check-in check-out, payment collection, and follow-up actions. Travel Weekly to Huntingdon, TN to visit patients and perform front office duties.
Merchandiser, Goodwill Donation Center/12/2003 – 05/2004
Politely and professionally receive donations from donors and issue donation receipts for articles donated: assist customers with lifting items in and out of their vehicles. Sort and price hard goods.
Housewife duties/10/1995 – 11/2003
Cleaning floors, carpets, and bathrooms, washing dishes, dusting and polishing furniture, scouring bathrooms, clothing care, cooking, laundry, and managing the normal duties of my family.
Order Puller, Troll Inc/07/1993 – 12/1995
Pick orders, verify that the product pulled is correct and matches order requests, consistently lifting and carry boxes, receive and label per procedure, and operate a bookstore. Held bookstore sales at local schools
Clerical Specialist I, Shelby County Sheriff Department/05/1987 – 07/1993
Enter criminal data, perform background checks, and schedule citations. File Alphabetically and numerically. Work in intake(jail): logging in id and personal belongings from inmates upon entering the county jail.
Customer Service Representative, Jackson Telemarketing/ 02/1987 – 05/1987
Conducting client or market surveys, answering calls from potential or existing customers, explaining the benefits or advantages of products or services, obtaining payment information, negotiating pricing offers, and responding to customers' inquiries or special requests. Sold magazine prescriptions, opened the office daily, and demonstrated teamwork.
Education
2010 - 2014
University of Phoenix/2010 - 2014
1986 – 1988
Rice Business College, Certificate/1986 – 1988
1983 – 1985
Hillcrest High School, diploma/1983 – 1985
Skills
•Type 65 wpm
•Attain a clear and confident telephone manner
•Ability to communicate effectively with a wide range of customers
•Experience in working in a busy inbound call center environment
•Dealing with customers: showing empathy and reasoning
•Fully aware of the importance of data security
Contact this candidate