Inventory Planning Consultant

Kristi Thompson

440-***-**** / *****************@*****.***

Professional Objective and Profile

Experienced Inventory Planning Coordinator and Independent Consultant/Contractor with over 25 years in direct marketing and retail operations, seeking a challenging role to enhance company efficiency, organization, and growth. Proven track record in leading and optimizing direct marketing/catalog sales operations, demonstrating strong self-direction and motivation.

Professional Experience

Inventory Planning Consultant – 6/2023-4/2024

Colony Brands – Monroe WI

Successfully facilitated the transition of Amerimark catalog titles to new Colony ownership, ensuring meticulous accuracy in data transfer to streamline operations. Played a key role in strategizing and executing assortment planning across diverse categories like home, gifts, beauty, personal care, jewelry, and apparel for multiple catalog re-launches featuring both domestic and imported products. Led comprehensive buying and sourcing initiatives for jewelry across six catalog titles, demonstrating proficiency in managing both domestic and direct import supply chains to meet business objectives effectively.

Proficient in Microsoft Suites Excel, Word, Outlook, Access, Power Point and ChatGPT. Experience in V-Lookups and Pivot Tables. Proficient in Google Workspace.

Amerimark Direct LLC, Middleburg Heights, OH (2/2007-6/2023 – 16 years)

Large mail order and direct marketing company with an annual revenue of over $400 million. Currently operate 12 catalogs and seven websites.

Inventory Planning Coordinator

Amerimark Direct LLC

Middleburg Heights OH 2/2020-6/2023

Provided crucial administrative support to 4 Senior Inventory Planners, demonstrating exceptional communication, organizational skills, attention to detail, and follow-through. Managed purchase order maintenance, data entry, vendor relationships, and back-order tracking effectively. Proficient in Import Logistics and Import Container management, ensuring smooth operations in these critical areas.

Monitor Purchase Orders – Monitored and tracked overseas purchase orders from shipment to arrival at distribution centers, ensuring accurate and timely communication of in-stock dates to all stakeholders.

Import Logistics – Managed import logistics by collaborating daily with overseas and domestic logistic teams, ensuring seamless coordination of shipment data from port to port.

Microsoft Excel - Produced a comprehensive weekly Excel report detailing FOB port information, booking statuses, container details, and expected delivery dates, demonstrating meticulous attention to detail and proficiency in Microsoft Excel.

Planning and Forecasting – 6 months experience

Quality and Compliance Group Lead

Amerimark Direct Call Center

Middleburg Heights OH 7/2019-2/2020

Led daily operations of the Quality Analyst and Compliance team, effectively coordinating departmental activities alongside the Customer Service Manager. Managed communication with teams based in Ohio, New Jersey, Illinois, overseas, and senior management, ensuring seamless collaboration and alignment of objectives.

FTC Guidelines – stayed current with evolving FTC guidelines, ensuring team members were informed and compliant.

State Regulations – took the initiative to become proficient in state regulations, particularly those requiring insurance bonds.

Quality Compliance – led efforts to maintain daily listening compliance for Ohio, New Jersey, Illinois and overseas agents, achieving consistent 10% listening and reporting results promptly.

Quality and Compliance Analyst

Amerimark Direct Call Center

Middleburg Heights OH 5/2017-2019

As a Quality and Compliance Analyst at Amerimark/Dr Leonard’s, meticulously listened to daily calls, ensuring adherence to outbound sales compliance by grading 10% of agent calls and issuing occurrences as needed, with detailed reports sent to Supervisors and Call Center Management. Additionally, conducted quality assessments on 3% of overseas calls daily, recording reviews in the sQan system. Diligently monitored deadlines for call reviews and facilitated the export of calls for calibration assessments, contributing to consistent performance standards and compliance excellence.

Inbound Sales Representative

Amerimark Direct Call Center

Middleburg Heights OH 2/2007-5/2017

As a Sales Representative for a prominent direct marketing company with 8 catalogs, excelled in providing exceptional customer service while processing orders and promoting commission-based membership offers across proprietary continuity programs. Consistently exceeded monthly sales targets and offer rates, earning recognition as a Gold to Platinum Star performer for sales excellence with minimal compliance issues. Known for strong time management, organizational skills, and effective upselling strategies, prioritized customer satisfaction throughout every interaction.

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