Customer Service Sales Agent
Resume:
MONTY HARRIS
Raleigh, NC *****
**************@*****.***
I am passionate about customer service and the impact it makes in our community, assisting customer needs. It matters to me that my interactions with guests end with a positive outlook on the company I represent. I hope to work for a company with a mission to deliver our community positive services while providing a healthy work environment and obtain a position with opportunities for advancement, that allows me to utilize my education and job experience to pursue my future goals I would like to grow with the company I invest my time into and learn more aspects of business. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Agent
Spectrum-Raleigh, NC
May 2021 to March 2024
Actively and consistently support all efforts to simplify and enhance the customer experience. Establish and maintain a high level of customer satisfaction, professionalism, and courtesy in all retention transactions.
Consistently meet or exceed weekly and monthly retention activity goals by utilizing sound telephone- based customer save techniques.
Respond to inbound retention calls promptly and efficiently as outlined by the required call handling metrics to include productive time, schedule adherence, handle time, after call work, etc. Answer questions pertaining to billing inquiries, pricing and packaging of products and service, and service complaints.
Ability to learn and master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.
Have a full understanding of and consistently demonstrate proficiency at explaining all products and services to existing customers in an effort to re-sell and retain. Acquire and demonstrate thorough knowledge of competitors’ pricing, packaging, and products in an effort to discuss side by side comparisons of Charter’s and competitors’ products and services. Perform other duties as requested by supervisor.
Pool Specialist
Aqua Tech Seasonal-Raleigh, NC
March 2020 to May 2021
cleaning and maintaining about 10-12 unstaffed pool facilities daily. checking and balancing chemicals, vacuuming and cleaning the pool completing daily duties reports ensuring pool equipment is in good repair performing minor pool repairs
Customer Service Rep
Rent A Center-Raleigh, NC
November 2019 to March 2020
Provide customers access to high-quality goods that enhance their quality of life Customer Service: Provide friendly, top-notch customer experiences through "white glove" service with a servant's heart in our stores and in customer's homes and obtain new rental orders when needed on the sales floor and over the phone
Deliveries & Pickups: Opportunity to get out of the store and display a winning spirit through safe and compliant loading/unloading and installation of products, while following all handling and transportation procedures as well as keeping vehicles clean and properly maintained as assigned Merchandising: Maintain an inviting store with organized product and cleanliness with both customers and fellow coworkers in mind by refurbishing merchandise to like new condition and keeping showroom dusted, vacuumed and organized frequently lift and/or move (push/pull) heavy items and merchandise adhering to all Company safety guidelines while meeting the physical demands of the job Data Collection specialisT
Research Triangle Institute-Raleigh, NC
May 2018 to October 2019
Receive and call out to record service calls from doctor offices; collecting the data from patient accounts. Perform data entry tasks and navigate an electronic case management system while speaking on the phone
Identify the correct point of contact for each participant over the phone and successfully gain cooperation for study participation.
Conduct all data collection tasks according to approved protocols, maintain quality standards for data collection
Identify and communicate barriers to achieving goals with appropriate supervisor(s) and try to apply new solutions to gain cooperation
Night Stocker
BJ’s Wholesale Club-Raleigh, NC
August 2017 to May 2018
Stocked new inventory (dry goods)
Maintained aisle presentations, floor and shelves
Rotated products to reduce out of date losses
Operated pallet jacks and sit down forklifts to move products My responsibilities included moving inventory, cleaning, and set up the store power cleaning the aisles stock items where they belong by time of clocking out Package Handler
UPS-Raleigh, NC
May 2016 to October 2017
Manually move material in packages from one place to another. Whether it be from the truck to the end client, from one truck to another, or from one side of the business to another. Pack products in boxes by hand and keep a record of the items packed and moved. Work with material moving machine operators and material recording workers to handle items and keep a record of items.
Communicate with co-workers and clients to ensure the safe and on-time delivery of goods. Companies want packages to be delivered on time and without damage. Handle physically demanding movements like pushing, pulling, bending down and lifting of packages. Responsible for handling packages without dropping or other brisk movements that could damage them. Education
ASSOCIATE OF SCIENCE in BUSINESS ADMINISTRATION
Colorado Tech University
September 2022 to Present
HIGH SCHOOL DIPLOMA
Clayton High School - Clayton, NC
2009 to 2013
Skills
• Order Entry
• Pricing
• Data Collection
• Pool Maintenance
• Project Management
• Merchandising
• Maintenance
• Landscape Maintenance
• Supervising Experience
• Property Management
• Mowing
• Presentation Skills
• Service Technician Experience
• Remodeling
• Carpentry
• Drywall
• Lawn Care
• Handyman
• Facilities Maintenance
• Mechanical Knowledge
• Computer Networking
• Electrical Experience
• Customer service
• Sales
• Communication skills
• Organizational skills
• Typing
• Computer skills
• Time management
• Janitorial experience
• Cleaning
• Transportation management systems
• Microsoft Outlook
• Phone etiquette
• Data entry
• Dispatching
• Front desk
• Hospitality
• Hotel experience
• English
• Frame carpentry
• Construction
• Desktop support
• Software troubleshooting
• Help desk
• Hand tools
• Gardening
• Driving
• Landscaping
• Irrigation
• Power tools
• Food service
• Restaurant experience
• Cash register
• Assembly
• Manufacturing
• Logistics
• Network Administration
• Network Support
• Field Service
• Microsoft Windows
• Microsoft Windows Server
• Welding
• Account management
• Basic math
• Sketchup
• Warehouse experience
• Distribution center
• Microsoft Office
• Materials handling
• Loader operation
• Detailing
• Door hanging
• Airless paint spraying
• Residential painting
• Marketing
• Product demos
• Event marketing
• Public speaking
• Outdoor work
• Lead generation
• Planograms
• Heavy lifting
• Microsoft Word
• Microsoft Excel
• QuickBooks
• Technical support
• Call center
• Social media management
• Analysis skills
• Production planning
• Quality systems
• Packaging
• Delivery driver experience
• Windows
• Quality control
• POS
• Administrative experience
• Shipping & receiving
• Auto painting
• Data analysis skills
• Research
• Fair Housing regulations
• Medical terminology
• Medical office experience
• Insurance verification
• Database management
• Word processing
• Patient care
• Multi-line phone systems
• Prospecting
• Host/hostess experience
• Serving
• Google Docs
• Stocking
• Process improvement
• Screen printing
• Box truck
• Writing skills
• Salesforce
• CRM software
• Proofreading
• Upselling
• Facilities maintenance
• Landscaping
• Landscape maintenance
• Lawn care
• Construction
• Concrete forming
• Customer service
• Communication skills
• Microsoft Office
• Pool cleaning
• Mechanical knowledge
• Equipment repair
• Customer service
• Communication skills
• Customer service
• Computer skills
• Medical terminology
• Customer service
• Computer skills
• Medical terminology
• Talent acquisition
• Carpentry
• Hand tools
• Night audit
• Communication skills
• Driving
• Customer service
• Computer skills
• Medical office experience
• Medical office experience
• English
• Microsoft Office
• Microsoft Excel
• Organizational skills
• Property management
• Fair Housing regulations
• Yardi
• Property management
• Fair Housing regulations
• Yardi
• Communication skills
• Microsoft Office
• English
• Microsoft Office
• Microsoft Excel
• Organizational skills
Certifications and Licenses
Driver's License
Certified Bookkeeper
Driver's License
Non-CDL Class C
Medical Coding Certification
Medical Billing Certification
Certified Coding Associate
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