Customer Service Representative
Resume:
*ANGELA MILLER
Springfield, IL 62704
EDUCATION:
Springfield Southeast High School - Springfield, IL
High school diploma in General Studies (08/1992 to 06/1995)
SKILLS:
●Proficient in applications including Microsoft Word, Excel, and PowerPoint etc.
●Detailed Oriented
●Excellent customer service both written and verbal skills.
EXPERIENCE:
05/23 to HORACE MANN INSURANCE COMPANY
05/24 Customer Service Representative- Property & Casualty Department
Listened to question and concerns and provide answers or resolutions
Reviewed customer accounts
Manages insurance company inquiries
Document customer requests
Finalize policy additions and adjustments
Assist insurance agents across the United States
10/22 to Orkin Pest Control
05/23 Customer Service Representative- Field Office
Fielded incoming requests
Scheduled service visits
Maintain efficient routes that reduce the driver’s to minimize drive time in many counties in Central IL
Account collections from Service Customers
03/22 to JUDGE GROUP, OptumServe (Contract Assignment)
10/22 Patient Care Call Center Representative
●Support the continuum of care for TRICARE Beneficiaries by scheduling a variety of medical services in accordance with customer availability.
●Respond to a variety of inquiries and resolve issues about TRICARE eligibility in a timely manner while maintaining sensitivity toward military culture.
●Conduct customer contacts related to beneficiary support, referral follow-up, education, and resource inquiries.
●Identify potential emergent concerns and follow contract specific protocol connecting beneficiaries to the TRICARE NAL clinical team.
●Maintain constant awareness of service level and queue status to meet contractual requirements.
●Support the continuum of care related to Global Nurse Advice Line contacts.
03/21 to BLUE CROSS BLUE SHIELD - Springfield, IL
12/21 Call Center Customer Advocate
●Answered busy inbound calls for patients who need assistance With Benefits & Eligibility for Patient Care.
●Resolved benefits and claims issues with Blue Cross insured members.
●Discussed provider and claim issues, worked with PPO and HMO members.
●Assisted with helping members locate primary care providers contracted with their HMO plan, members were with a group plan through their employers.
●Payment options discussed with members to pay by credit card or check by phone. Account receivable needed to balance and resolve matters on member’s individual plan when there was a current
11/13 to HOPE SCHOOL
02/21 Lead Teacher's Aide
●Educated and worked with youth (Between 5-22 years of age) who have Autism or other physical or developmental challenges.
●Answered multi-line phones and assisted callers or directed them to the right area.
11/08 to OBERLINE FAMILY NURSING
11/13 House Manager/Caregiver
●Took great care of an elderly couple until both of their deaths.
●As HouseManager I would hire and cover all necessary shifts to provide 24-hour care to this Husband & Wife.
●I was their P.O.A., Caregiver, trusted with all financial aspects (checkbook, bank accounts, payments of bills, payroll for staff, etc),
●Scheduled doctor’s appointments.
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