Customer Service Care
Resume:
DANIELA L. AVELAR
About Contact
Customer Service Representative with over 15 years of
experience in telephone customer service, including customer retention, tech support and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill a customer focused role in your company.
***********@*****.***
West Hills, CA 91304
Professional Experience
2022-2024 ECOMMERCE CUSTOMER CARE/Pacific Coast Lighting
• Manage ecommerce inbox with customer service inquires and complaints.
• Develop knowledge of our product catalog, enabling effective assistance to customers with product inquiries and recommendations.
• Proficiently manage order processing, tracking, and fulfillment, ensuring accuracy and timely delivery to ensure customer satisfaction.
• Manage key customer information, buyer contact information, product assortment listings and record or orders.
• Check customer websites weekly to make sure MAP policies are being adhered to.
• Manage product accuracy for Ecommerce customers including pricing, item specifications and images to be uploaded to customer websites.
2013-2021 CUSTOMER/TECHNICAL CARE SPECIALIST/National Bancard (formerly Total Merchant Services)
• Handle high volume of customer phone calls, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and troubleshooting.
• Trained new employees on how to use company software and systems. 2012-2013 ADMINISTRATIVE ASSISTANT/Windsor Insurance
• Answer and transfer company calls on switch board.
• Processing and emailing daily reports.
• Filing medical documents using DocStar for all Account Managers.
• Handle all incoming/outgoing mail, FedEx & UPS deliveries
• Responsible for ordering and organizing office supplies. Education Professional Skills Technical Skills
Westwood College
School of Criminal Justice
Los Angeles, CA
Notre Dame High School
Sherman Oaks, CA
High School Diploma - 2002
Bilingual in English and Spanish
Clear Communication
Conflict Resolution
Results Oriented
Negotiation
Time Management
Microsoft Windows
Microsoft Word
Microsoft Excel
PowerPoint
Microsoft Outlook
DocStar
2011-2012 TEACHER ASSISTANT/Hart Street Elementary School
• Responsible for classroom assistance and instruction in grades 1st-5th. 2006-2011 CUSTOMER SERVICE REPRESENTATIVE/Mighty Net Inc.
• Supervise a staff of 5 people within the customer service department.
• Develop customer reports.
• Assist with new employee training.
• Promptly respond to 100+ calls in a high-volume escalation call center.
• Build rapport with current customers to assure customer satisfaction and retention
• Investigate fraudulent claims and triaged calls in the fraud department.
Contact this candidate