Store Manager Assistant

EDUCATION

Southwestern College Winfield, KS Graduation Dates: May 2008/Aug 2014

M.B.A. (Aug 2014) B.A., Business Administration (May 2008)

Johnson County Community College – Overland Park, KS 2023 - 2024

Studio Fine Arts Major

Maine College of Art and Design Aug 2024

EXPERIENCE

Vineyard Vines Sept 2023 – June 2024

Assistant Store Manager – Kansas City, MO

Supports Store Manager to build, guide and support the store while generating sales, meeting and exceeding store financial goals

Measures and develops crew performance goals to increase profitability

Aware of market competitor activities while actively looking for opportunities to drive additional sales and traffic

Builds relationships to ensure customer loyalty through building rapport, follow up, and email capture

Maintains welcoming fun, engaging, energetic yet professional store environments that adhere to all HR policies and laws

Builds an environment that fosters open and respectful communication with crew and Head Quarter partners\

J. Crew Nov 2019 – July 2024

Temp Assistant Manager – Kansas City, MO

Sales & Visual Associate – Austin, TX/Kansas City, MO

Drive sales by exceeding selling and service expectations.

Complete training, use product knowledge tools, participate in fit sessions and put those experiences to use

Share feedback, insights and ideas with the management team.

Create captivating windows and balance directives and ownership in all presentations.

Ensure marketing and promotional messaging are up to date and signage library and props are organized.

Track and report daily financials and store operational activities and procedures

Cerner Corporation (Remote/Kansas City, MO) Nov 2021 – July 2022

Consultant

Consult with clients on the implementation process of demonstrations and service line workflows from initial design, testing, and future state

Offer coaching on data collection and system design requirements, while ensuring optimal solutions

Identify, resolve and report solution status, risks, and issues to client and project leadership

Cultivate client relationships to achieve business objectives over the long term

Implement SaaS

BBVA USA (Jan 2020-Nov 2021)

Client Care Analyst II (Remote) Jun 2021 – Nov 2021

Identify, measure, track, resolve and report on specific client requests and issues

Customer and employee liaison serving as the expert point of contact for elevated customer service issues

Resolve inquiries from the branch level in a timely, accurate, and thorough manner

Provide employee coaching and training to customer contact employees to develop their skills to ensure exceptional problem resolution

Sr. Financial Sales Consultant (Austin, TX) Jan 2020 – June 2021

Responsible for new account openings, cross-selling and referrals of all bank products

Assist with managing lobby and teller line, resolve customer issues, and overall branch support

Uncover sales and service opportunities using the established sales process

Ensure all deposit, loan and investment account documentation meets consumer and business regulations, laws, and policies

Extensive/daily use of SALESFORCE to track, strategize, and manage customer relationships

Union State Bank (Winfield, KS) June 2017- July 2019

New Accounts Representative

Provided the upmost in customer service while opening accounts, processing deposits, payments, cash handling, issuing withdrawals, recording night drop and mail in deposits, selling product, answering questions and referring other bank services

Prepared currency transaction reports, Branch end of day, ATM reports, BSA compliance reports, and passed them along to Branch Manager

Wheat State Wine Co. (Winfield, KS) May 2012-Nov 2015

Marketing Director and Sales Representative

Implemented advertising campaigns through television, radio, magazine, and social media venues which lead to an increase of event attendees and in house customer sales by 50%

Built and maintained relationships with customers, retailers, and area vendors/partners through on site presentations, follow-up meetings/phone calls/email, and event participation

CANDIDATE PROFILE

Team oriented, but also thrives independently. Extensive problem solving and analytical skills with ability to identify client needs. Able to adapt to a highly dynamic and ever-changing environments, willing to learn and have a strong desire to exceed expectations. Strong interpersonal skills and relationship oriented. Financial analysis experience and solid operational business acumen. Experience with Salesforce, Jira and SaaS.

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