Customer Service Medical Assistant

Abby McDowell

East Lynne, MO. ***** ****************@*****.*** 816-***-****

Work Experience

Harrisonville Family Medicine

CMA

*-**-** - *******

Room patients, customer service, call patients about labs, prior authorization, etc.

Cashier/Customer Service

Casey's General Store - Raymore, MO

June 2021 to August 2021

Run register, help customers, learned a little bit of the kitchen, stocked shelves

Student Monitor

Peculiar Elementary - Peculiar, MO September 2020 to May 2021

Monitor students at lunch and at recess, help assist them at lunch with anything they need

CMA / Receptionist

Dr. Donald Cohen - Overland Park, KS

February 2019 to June 2020

Room patients, check in patients, enter in patients information, phlebotomy, vitals, renew prescriptions, prior authorizations, verification of insurance, collect co-pays, EKG's, schedule patients, work with 2 different EMR systems

Certified Medical Assistant/ Medical Office Coordinator

Grandview Healthcare Clinic - Grandview, MO

August 2015 to January 2019

•Room patients, vitals, phlebotomy, referrals, renew prescriptions, prior authorizations, assist withprocedures

•Help manage the office, train new employees, and manage CPC + measurements, attend CPC +meetings

•Managed and directed the daily duties and responsibilities of five other certified medical assistantsunder two doctors. I was responsible for ordering supplies, reviewing over charts, and checking procedure codes to confirm all billing and coding codes where correct for doctors to be able to lock there notes.

Certified Medical Assistant

KCIM - Kansas City, MO

October 2013 to April 2015

-Room patients, vitals, referrals, renew prescriptions, prior authorizations

-Patient preparation, assist w/ procedures, tasks, worked for multiple doctors, and roomed for twoproviders at once

-Internal medicine, Rheumatology, Podiatry, Urgent Care

Certified Medical Assistant

Overland Pediatrics - Kansas City, MO

December 2012 to October 2013

-Check patients in and out, vitals, procedures, chief complaints, injections to children

-Verifying insurances, referrals, call prescriptions into pharmacies

Education

CERTIFIED medical assistant

Skills

•billing (3 years)

•Billing (Less than 1 year)

•coding (3 years)

•PHLEBOTOMIST (5 years)

•phlebotomy (5 years) (8 years)

•EMR (6 years) (8 years)

•Injections (7 years) (8 years)

•Patient Care (7 years) (8 years)

•CPR Certified (7 years) (8 years)

•EKG (5 years) (8 years)

•Vital Signs (7 years) (8 years)

•CPR (7 years)

•Filing (7 years) (8 years)

•Microsoft Word (10+ years) (10+ years)

•Receptionist (10+ years) (8 years)

•Scheduling (10+ years) (8 years)

•Venipuncture (5 years) (7 years)

•EHR (6 years) (8 years)

•Vital Signs EKG's (8 years)

•Sterilization Phlebotomy (7 years)

•Patient Education Patient History (8 years)

•Working for multiple doctors Injections (7 years)

•Assisting w/ procedures Stitch Removal (7 years)

•PA'S/Referrals CPC (8 years)

•measurements

•Simple X-Ray's Bone Density's

•Customer Service Management

•Self-Motivated Scheduling

•Multitasker Organization (8 years)

•Problem Solving Skills All scripts & ECW, Practice Fusion, Quickbooks (8 years)

•Time clock approvals/Kronos Verifying Insurances

•Some Billing and coding All kinds of meetings

•Microsoft

•Word

•Excel

•Power Point CPR/AED Certified

Certifications and Licenses

Certified Medical Assistant

CPR Certification

Assessments

Electronic health records: Best practices — Highly Proficient

January 2021

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Highly Proficient

Customer focus & orientation — Expert May 2021

Responding to customer situations with sensitivity

Full results: Expert

Patient-focused care — Completed

July 2020

Addressing concerns and using sensitivity when responding to needs and feelings of patients Full results: Completed

Attention to detail — Proficient

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Conscientiousness — Proficient

December 2019

Tendency to be well-organized, rule-abiding, and hard-working.

Full results: Proficient

Medical terminology — Completed

January 2021

Understanding and using medical terminology

Full results: Completed

Customer service — Familiar

July 2020

Identifying and resolving common customer issues

Full results: Familiar

Work style: Reliability — Highly Proficient

July 2020

Tendency to be dependable and come to work Full results: Highly Proficient

Data entry: Accuracy — Highly Proficient

July 2020

Entering data quickly and accurately Full results: Highly Proficient

Basic computer skills — Proficient

April 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Nursing assistant fit — Completed

May 2021

Measures the traits that are important for success for nursing assistants

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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