Customer Service Issue Resolution
Resume:
DS Denise Scott
Birmingham, AL ***** 205-***-**** *********@*********.***
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PROFESSIONAL
SUMMARY
Driven professional with extensive experience in customer service and team leadership, notably at Circle K Stores Inc. Excelled in training and mentoring, enhancing team performance by 30%. Skilled in cash handling and issue resolution, consistently delivering superior customer satisfaction. Demonstrates dependability and a positive attitude, aligning with employer-sought competencies.
SKILLS • Training and coaching
• Training and mentoring
• Customer Assistance
• Point of sale operation
• Cash Handling
• Manager support
• Cashier training
• Workplace Safety
• Issue Resolution
• Dependability
• Cash Drawer Reconciliation
• Upselling strategies
• Workflow Coordination
• Store Policies Enforcement
• Tactfulness
• Opening and closing procedures
• Staff Training
• Sales expertise
• Cash handling expertise
• Cash Register Maintenance
• Deposit Preparation
• Positive Attitude
• Team Leadership
• Customer Service
WORK HISTORY LEAD CASHIER 02/2008 to 08/2024
Circle K Stores Inc. Homewood, AL
Maintained a balanced cash drawer with diligent attention to detail and accurate counting practices.
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Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
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• Assisted customers by answering questions and fulfilling requests.
• Processed both cash and card purchases and returns. Enhanced customer satisfaction by providing efficient and accurate cash transactions.
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Resolved customer complaints empathetically yet professionally, salvaging potentially negative experiences into positive ones.
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Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
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Assisted customers with finding products and answering questions, resulting in an enjoyable shopping experience.
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• Helped customers complete purchases, locate items, and join reward programs.
Coordinated breaks for fellow cashiers to ensure continuous coverage at all times while minimizing downtime.
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Mentored new team members on POS system operation, customer service strategies, and sales goals.
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Streamlined the checkout process for faster service, leading to increased customer loyalty.
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Managed high volume sales periods effectively, ensuring prompt service during peak hours.
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Processed payments effectively and accurately handled cash, credit, debit and personal check transactions.
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• Led cashiers and associates in providing thoughtful customer service. Promoted store specials and upsold items at the register, increasing average transaction value per customer visit.
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Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
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Taught employees fundamentals of register use, merchandise scanning and customer service.
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Educated employees on register use, merchandising, and customer service.
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Reduced cashier errors by implementing thorough training programs for new employees.
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Collaborated with management to develop strategies for improving overall store performance and profitability.
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Checked merchandise multiple times during each shift and restocked products when stock ran low.
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Ensured compliance with company policies regarding cash handling procedures, maintaining security standards throughout operations.
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• Maintained stock to meet expected customer demand. Provided exceptional customer service by addressing concerns promptly and professionally, retaining loyal clientele.
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Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
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Implemented inventory control measures to minimize stock discrepancies and maintain accurate records.
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CAREGIVER 08/2017 to 01/2024
IN GOOD HANDS CARE Homewood, AL
Assisted clients with activities of daily living, promoting independence and quality of life.
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Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
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Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
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• Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
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Built strong relationships with clients to deliver emotional support and companionship.
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Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
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Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
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Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
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Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
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• Assisted patients with self-administered medications. Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
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Provided safe mobility support to help patients move around personal and public spaces.
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Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
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Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
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Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
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Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
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Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
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Prepared nutritious meals according to dietary restrictions, supporting clients'' overall health through balanced nutrition.
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Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
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Transported individuals to events and activities, medical appointments, and shopping trips.
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Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
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Recognized and reported abnormalities or changes in patients' health status to case manager.
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Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
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Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
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Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
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• Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals. Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
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Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
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Developed engaging recreational activities tailored to individual interests and abilities, boosting mental stimulation for patients throughout their day-to-day lives.
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Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
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EDUCATION Basic Skills Basic Skills 05/1991
Brookwood High School, Brookwood, AL
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