Administrative Assistant Front Desk

TONYA WEEMS

Mesa, AZ ***** 602-***-**** ***********@*****.*** www.linkedin.com/in/tonyafweems-1b7b611b0

OFFICE ADMINISTRATIVE ASSISTANT

Administrative Assistant with 15+ years of experience creating positive first impressions. A “worker bee,” focused on making the team shine from behind the scenes. Manages all the details to ensure operational continuity. Skills include:

Customer Service • Data Entry • Microsoft Word and Outlook • Organization Skills • Written / Oral Communication• ServiceNow • Time Management • Teams • Processing Sensitive Information • Email/Fax Management

EXPERIENCE

Satellite Healthcare Administrative Assistant I (contract to full time) July 2020 – March 2024

Managing Front desk, ensuring security of suite by greeting employees, guests and vendors, maintaining badging protocols are followed, processing/sorting of electronic correspondence, processing incoming/outgoing mail, maintaining postage machine & training staff as needed. Coordinating & assisting with special events for staff, placing service calls for office equipment, scheduling maintenance for suite, composing appropriate communications with Management team & staff. Setting conference rooms for meetings and placing food orders as needed. Assisted with instituting new protocols for File Room and office supply requests. Placing office supply orders and monitoring stock. Assisting with new hire orientation.

Freedom Financial Network Office Assistant (contract to full-time) November 2019 – June 2020

Managed front desk, greeted employees, vendors, and guests entering the building. Ensured compliance with security protocols. Assisted interviewers, processed outgoing mail, and supported various projects, including office deep cleanings and assembly of work-from-home boxes during Covid-19 pandemic. Completed work orders, room setups / office maintenance inspections, and used ServiceNow to complete supply requests from employees.

Complete Care Medicine Front Office Specialist May 2018 – May 2019

Created positive customer experiences; processed incoming communications. Verified arrivals, scheduled appointments, collected co-pays, processed prescription refills, and pulled charts for medical teams.

JP Morgan Chase Clerk (6-month contract) April 2016 – September 2016

Scanned sensitive documents into various government programs (i.e. DACA) to be processed and filed. Assembled files in compliance with highly regulated assembly requirements according to high-security guidelines for Quality Assurance and shipment to clients.

LogistiCare Solutions Contract File Clerk (via Office Team) August 2015 – January 2016

Sorted, alphabetized, and filed high volume (200+) of non-medical, transportation claims. Pulled and tracked selected claims for monthly audits and retrieved files as requested by representatives.

Entz Elementary School Instructional Assistant August 2013 – May 2015

Supervised recess, testing, and field trips; handled behavioral oversight and clerical tasks assigned by lead teacher.

Additional Experience First American Title Company – Disbursement Processor Caremark, Inc. – Clerk II

Processed final checks and assembled closing documents into packages according to guidelines for each state. Received and processed daily mail into batches for scanning into system, verified and keyed missing or illegible client information regarding mail-order prescriptions.

EDUCATION

Associate of Arts (A.A.) in Biblical Studies Western Bible College, Phoenix, AZ

Medical Administrative Assistant Program Pima Medical Institute Graduate, Phoenix, AZ

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