Healthcare Claims/Benefits/Customer Service Support Rep
Resume:
Larencia FurQan
Cayce SC, ***** ****************@*****.***
OBJECTIVE
Compassionate individual seeking employment where experience in customer service will be utilized to orchestrate an exceptional experience.
SUMMARY OF
QUALIFICATIONS/
SKILLS
Ten + years of experience in customer service:
•Patience
•Clear Communication Skills
•Positive Language
•Quick Learner, Eager to Further my Customer Service Knowledge and Skills
•Meticulous worker; attentive to quality and detail
•Able and Willing to Assist Co-workers, Supervisors, and Clients in a Cooperative Manner
•Committed to Providing Total Quality Work
•Dependable Employee with Common Sense and a Variety of Skills
•Works Well under Pressure to Meet Deadlines
•Basic Microsoft Office skills
•Ability to navigate multiple computer systems, applications, and utilize search tools to find information
RELEVANT WORK
EXPERIENCE
oPrior Authorization Specialist, SC Oncology Associates, Columbia SC, November 2021- Currently Employed
o Ensures that all patients’ insurance is verified as active.
o Ensures any pre-certifications and or referrals are obtained, and both office staff and patients are made aware of responsible balances due
oStands as a first point of contact for the company.
oAssists patients with billing questions.
Member Services Representative, Blue Cross Blue Shield, Columbia SC December 2019-November 2021
oProvided troubleshooting and technical assistance to customers
oAssessed the customer's needs and translation into solutions
oCoordinated with customers to resolve any billing inquiries
Technical Support Advisor, Apple via Conduent, (Remote) Columbia SC August 2017-May 2019
oProvides calm conflict resolution and problem resolution for frustrated customers
oNavigates multiple applications and research solutions with ease
oBuilds a genuine connection with customers
oHelps people and guiding them to the best solution for their issue
oActed as the first point of contact for customers seeking help with products or technical issues
Member Services Representative, SC Department of Employment & Workforce via Recruiting Solutions, (Remote) Columbia SC November 2015-August 2017
oProvided support and service to clients of a membership-based organization
oResponded to requests and complaints
oMade sales, processed orders and provided information on the organization and its services.
Customer Service Representative, Teleperformance USA, Columbia SC February 2012-July 2013
oResearched and resolved claims and billing issues
oActed as a liaison with insurance carriers, physicians, hospitals and other healthcare providers
oAssisted members with eligibility and benefits coverage questions
oDelivered great customer service.
EDUCATION
September 2011-December 2012 Lander University, Greenwood SC, Bachelors of Business Administration BA
(Expected in 2025) October 2014-December 2015 South University, Columbia, SC, Bachelors of Business Administration BA (Expected 2025)
August 2007 to June 2011 Fairfield Central High School, Winnsboro, SC, General Studies, HS Diploma
Contact this candidate