Customer Service General Manager
Resume:
Christopher E. Bibbs
West Chicago, IL. 60185
***********.*.*****@*****.***
CAREER OBJECTIVE:
Obtain a challenging people oriented position in a growing company.
QUALIFICATION PROFILE:
●Manage accounts and establish business relationships
●Internet savvy for finding and using various resources, knowledge of search engines
●Ability to multi task in a fast past environment
●Staff management
●Highly organized and detail oriented
●Maintain a professional image at all times
●Works in a team environmental and demonstrate a strong work ethic
●Excellent verbal, written, and interpersonal communications skills
CAREER EXPERIENCE:
Constructive Loans
OakBrook Terrace
Investor Lending Consultant January 2021-Present
● Develop and regularly maintain a sales strategy process to identify and attract new lenders and brokers to the wholesale platform
●Work to expand and grow existing client relationships
● Research and identify new market opportunities
● Lead the sales process to potential clients
● Effectively utilize CRM software and programs to track potential new relationships and provide regular updates to Senior Management
● Present appropriate loan products and programs and explain guidelines
● Manage a large production pipeline throughout the life of the sales process
●Regularly communicate with the Operations Staff to ensure a clean and efficient production pipeline
●Work with Loan Coordinators and the Operations team as a whole to ensure an efficient loan origination process and timely loan closings/fundings
Paisan's
Berwyn, IL
Assistant General Manager/District Bar Manager May 2016 - December 2019
●Order and inventory for bars in multiple locations
●Create drinks specials
●Staffing
●Training
●Developing talent
●Scheduling
●Marketing
●Overseeing banquets
●Budget planning
Buffalo Wild Wings
Warrenville, IL
Manager July 2014 - April 2016
●Hire and train staff
●Write schedule for bartenders and servers
●Maintain and track inventory
●Keeping location marketing and merchandising up to date
●Bringing new and fresh products
●Maintaining sales and labor to stay within budget
●Interact with guests to insure good customer service
●Stay engaged with guests to monitor beverage count for their safety
●Maintain proper liquor licensing
●Staying up to date with local regulations
●Keeping track of equipment maintenance schedule
Capital One
Downers Grove, IL
Assistant Relationship Manager March 2012 – July 2014
●Handle all funding for my territory
●Takes overflow of inbound calls
●Reviews steps in Underwriting stage
●Assist the buyers in all needs to get deals funded
●Assist dealers instructing deals
●Maintain good working relationship with buyers and dealers
●Assist other teams in the branch in funding when needed
●Alert the team regarding any and all changes in policies and procedures.
●Continue in gathering knowledge about upcoming promotions and changes in every day process
●maintain good working relationships with funders throughout the company.
Eby-Brown
Naperville, IL
Assistant Buyer August 2009 - February 2012
●Data entry of all purchase orders and receipt of vendor confirmations
●Answer phone calls from vendors and company sales representatives
●Daily inquiries to vendors via phone, email, fax and mail
●Schedule delivery appointments and late load inquiries
●Manage and maintain purchase files
●Acquire, maintain, and provide all regulatory info as requested.
●Gather products/promotional material for sales meetings
Payment Alliance International
Elmhurst, IL
Regional Sales Director October 2008 – August 2009
●Establish and manage new accounts in the western suburbs of Illinois.
●Utilizing many CRM applications
●Assist in finding innovative ways to prospect for new business in the B2B market.
Comcast
Elmhurst, IL
Business Account Executive August 2007 – June 2008
●Established and maintained over 80 Accounts in B2B market and was always minimum 120% above my projected goal and finished in the top 3% of my peers on a monthly basis.
Resmae, Inc.
Schaumburg, IL
Underwriter I August 2005 – August 2007
●Worked with over 80 brokers on loans from set-up to funding my duties were to evaluate debt ratio, loan-to-value ratios, credit score, property valuation and various other factors.
●Identified and recommended alternatives regarding loan-structuring and financing solutions.
●Provided customer service to prospective and existing borrowers keeping the customer informed of loan status. Assessed program effectiveness and as appropriate, made recommendations for improvement.
●Prepared and maintained files on all vendors and approved appraisers and brokers. Responsible for underwriting over 120 files per month and my approval to closing ratio was always over 70%
Argent Mortgage
Schaumburg, IL
Mortgage Loan Processor July 2003 – Aug 2005
●Worked with over 100 brokers maintaining a pipeline of 180 loans monthly.
●Responsible for clearing all stips, sometimes working as an account representative working with dormant accounts to generate business with brokers that had not submitted loans in a significant time frame and or restructuring loans if needed to bring loans to closing department. I maintained an average of at least 60 loans closed per month and was always in the top 5% for my team for units closed
The NCO Group
Rolling Meadows, IL
Accounts Executive January 2003 – July 2003
●Establish and service new and existing National and International clients that are seeking restitution from their debtors.
Common Cents Financial
Elmhurst, IL
Commercial Division Manager June 1999 – Dec 2002
●Started as a Loan Officer where I worked my way up to generate revenue in the upward five figures monthly. I then was given the Sr. Loan Officer position in which while managing my own pipeline, I was responsible for managing five Loan Officers generate leads, sign prospects, and ultimately close loans and also helping them maintain a closing ratio of at least 60% monthly. I then was put in charge of the Commercial Division building the pipeline from nothing to brokering deals for many local and national investment groups.
Mortgage Choice
Westmont, IL
Senior Loan Officer October 1994 – June 1999
●Established a pipeline of prospects via various marketing avenues such as mailers, telemarketing, and blast emails to generate business for refinances, purchases, second mortgages, and some commercial loans. Structured and processed loans to be sent to various lenders for underwriting in which I would over see the loan from open to close. I was always in the top 5% in sales in the company.
Education
College of DuPage – Glen Ellyn, IL
Business Management
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