Customer Service Technical Support
Resume:
MB
Mynesha Burrell
Professional Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Work History
TTEC - Healthcare Customer Service Representative
Remote
07/2023 - 09/2024
Teleperformance - Lead Technical Support Representative Remote
06/2022 - 07/2023
Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
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Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
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Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
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Educated customers about billing, payment processing and support policies and procedures.
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Exhibited high energy and professionalism when dealing with clients and staff.
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Managed high levels of call flow and responded to technical support needs.
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Used ticketing systems to manage and process support actions and requests.
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Solved complex technical issues for clients, leading to significant decrease in repeat support calls.
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Enhanced team productivity by streamlining troubleshooting processes for common software issues.
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Improved response times to support requests, optimizing team shift schedules.
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*******.*******@***.***
Monroe, LA 71202
Skills
● (65) WPM Typing Speed
● Insurance Verification
● Medical billing knowledge
● Medical terminology knowledge
● HIPAA Compliance
● Attention to detail
● Time Management
● Customer Service
● Ticket management
● Technical Troubleshooting
● Technical Support
● Active Listening
● Data Entry
Microsoft Expertise
● Word
● Access
● Powerpoint
● Excel
● Outlook
● Quickbooks
● Sage
Education
Expected in 12/2025
Southern Virginia University
Buena Vista, VA
BBA
Adecco - Customer Service Representative
Remote
06/2019 - 02/2020
● Processed payments and applied to customer balances. Negotiated with account holders to devise repayment plans and minimize collections receivables.
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Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
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Assisted customers in navigating company website and placing online orders, improving overall user experience.
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● Investigated and resolved customer inquiries and complaints quickly. 05/2019
Carroll High School
Monroe, LA
High School Diploma
References
Available Upon Request
Contact this candidate