Customer Service Representative
Resume:
Shannon Orcutt
Media Assistant - Twin Metal Publication
Tulsa, OK 74112
***************@*****.***
I am looking for something new, to expand on my knowledge and experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alorica-Tulsa, OK
June 2024 to Present
I answer the phones and assist customers on the business line that I work on at Alorica. I answer general questions as well as account specific questions. I resolve various customer issues, if it is something that I am trained to assist with.
Media Assistant
Twin Metal Publication-Depew, OK
January 2012 to Present
I keep track of my boss's schedules for interviews and upcoming concerts that she is photographing. I also help with the interviews, when need be, for more feedback from the bands that she interviews. When not helping with interviews, I am in charge of her equipment. I ensure that all of the equipment is loaded into the car before going to an event and loaded after the event. When at the event I watch the equipment not in use to ensure that nothing is taken. Guest Service Agent
Hard Rock Casino Tulsa-Tulsa, OK
June 2019 to June 2024
As a customer service representative, I was tasked with answering incoming calls for guests. I would help with making reservations, be they hotel reservations or dining reservations. I would also assist with people wanting to purchase concert tickets. When not making reservations, I would answer general questions that callers may have. I also assisted other departments when they needed assistance with information about a customer or guest of the property. The calls were for all eleven of the properties that Cherokee Nation Entertainment has who was my employer. Main Cage/Vault Cashier
Hard Rock Casino Tulsa-Tulsa, OK
May 2017 to June 2019
As a Vault Cashier, I handled all incoming and outgoing items of monetary value. Be that cash and change or poker chips. I counted the incoming money from the day before, as well as setting up the money for the cage cashiers to issue out to the floor cashiers. I was also in charge of counting down and out the Main Cage Cashiers at the end of their shifts. As a Main Cage Cashier, I issued out money to the floor cashiers in the different venues on property. I also counted down the money from the cashiers that were leaving at the end of their shifts.
Vault Cashier
Sac and Fox Casino-Stroud, OK
June 2016 to June 2017
I worked ten-hour shifts, counting and organizing the money coming into and out of the casino. I issued the cashiers the money for their shifts and counted them out at the end of their shifts. When not doing that, I ensured that the vault was clean and organized. Food and Beverage Server
Sac and Fox Casino-Stroud, OK
June 2015 to June 2016
I cooked and cleaned the snack bar area. I was in charge of restocking the area with cups, napkins, pop, and food. When not in the snack bar cooking or cleaning I walked the gaming floor as a cocktail waitress. I helped clean the casino floor at the end of my shift when my tasks in the snack bar wore complete including doing the dishes and prep work for the morning shift. Cashier
Cavalier Antiques-Locust Grove, OK
September 2007 to April 2009
Antique Shop Closed Lee Cavalier 918-***-****
Education
High school diploma
Sequoyah High School - Tahlequah, OK
August 2008 to May 2012
Skills
• Guest Services
• Guest Relations Experience
• POS
• Basic math
• English
• Customer service
• Typing
• Windows
• Sales
• Front Desk
• Microsoft Office
• Cash Handling
• Phone Etiquette
• Computer Skills
• Communication Skills
• Data Entry
• Administrative Experience
• Office Administration
• Interviewing
• Serving Experience
• Childcare
• Microsoft Word
• Cleaning Experience
• Food Preparation
• Retail Sales
• Time Management
Certifications and Licenses
Food Handler Certification
Assessments
Administrative assistant/receptionist — Proficient September 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Recruiting — Proficient
August 2021
Managing the candidate sourcing and selection process Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
September 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Customer Service
Creative Thinking
Typing
Working a Cash Register
Excellent Childcare Skills
Acting
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