Customer Service Data Entry

Charles R. Czerwinski

Phone: 630-***-**** Email : ***********@*****.***

Customer Service/Dispatcher

Well trained, professional customer service rep and dispatcher with more than 15 years of experience working in high volume, quick response environments. A proactive, dependable and conscientious teammate experienced in scheduling management, sales and data entry, providing excellent Customer Service and profitable results.

Areas of Expertise

Dispatching Multitasking Billing & Payment Collection Conflict Resolution Microsoft Office Specialist - Excel

Professional Experience

Advocate Good Samaritan Hospital Downers Grove, Illinois 2010 – Present

Dispatch/Customer Service

Responsible for Dispatching all patient transports

Handled 40+ calls per day. Used multiline switchboard, computers and monitored various alarms

Part of a team that received a department customer satisfaction rate of 99% every quarter

Bristol Transport Inc. Northlake, Illinois 2006 – 2009

Dispatcher

Answered all incoming calls and dispatched appropriate eqpt. for commercial towing of trucks,

tractor/trailers and buses and miscellaneous equipment,servicing a 4 state area

Provided pricing quotations and assisted with final billing and payment collection

Managed 7 local drivers and assisted with 3 over the road drivers

United Rentals/Highway Technology Division Villa Park, Illinois 2004 – 2005

Dispatcher

Scheduled delivery of traffic control equipment to Chicago area and surrounding suburbs

Managed 7 local area drivers

Westmont Building Products Westmont, Illinois 2002 – 2004

Dispatcher

Coordinated delivery of drywall, interior and exterior steel, insulation and accessories to residential

and commercial jobsites in Chicago and surrounding suburbs

Supervised up to 30 drivers and 8 laborers

Part of a team that increased yearly sales from $12 million ( 2002 ) to $ 16 million ( 2004 )

Hines Lumber – Commercial/Industrial Sales Division Chicago & Villa Park, Illinois 1990 – 2002

Shipping Supervisor

Supervised delivery of building products to Commercial & Industrial clients in Chicago & suburbs

Handled purchasing and maintenance of 3 product lines company wide

Directed 5 drivers and 3 yard personnel

Assisted in fulfilling yearly sales budget as it increased from $500 K ( 1990 ) to $5 million ( 2002 )

Charles R. Czerwinski

Phone: 630-***-**** Email : ***********@*****.***

Education & Training

St. Ignatius College Prep graduate

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