Customer Service Representative
Resume:
Gail Charlene Gonsalves
Phoenix, AZ 85024
******************@*****.***
Objective: To gain a responsible position that utilizes my skills and experience in serving the company and its business goals.
Administrative Skills and Highlights
Excellent Customer Service Skills
Highly developed software and technical skills
Event and Catering coordination
Travel arrangements
Administrative staff oversight
Excellent spoken and written English
Telephone system management
Purchasing and contracts negotiation
Website management
Minutes, packet and reports creation
Office Management
Professional Experience
Peckham (Dexian)
Customer Service Representative
Call Center contracted with U.S. State Department/ 12/1/2022 to 8/15/24
National Passport Information Center. Phoenix, AZ
Data Entry Clerk
Workway, Dallas, TX
Temp position at a Medical company (DMG) that had purchased 02/21/2022 to 05/2022
new software that had left out important data. Job required Phoenix, AZ
the searching of the old database retrieving
Data and entering it into the new database.
Driver
Enterprise Rent a Car, Phoenix, AZ 08/01/2021 to 02/2022
Working in a team of drivers, moving cars around Sky Harbor Airport
the Enterprise network.
Escrow Assistant
Clearview Title, Cave Creek, AZ Cave Creek, AZ
Tasks included pulling yearly files together, 11/02/2019 to 12/13/2019
assisting Escrow Officer with various Escrow file updating.
Customer Service Representative
Homeowners Insurance Group Scottsdale, AZ
Heavy Phones, Collection of client data Aug. 2018 to 11/18/2018
in order to create insurance quotes. Sending
client renewal emails. Updating client files.
Data Entry Clerk
American Desert Landscape Cave Creek, AZ
Updating client hours and creating work orders May 2018 to Sept. 2018
using Excel. Part time position.
Certified Notary Signing Agent Phoenix, AZ
Self Employed working for third party entities employed Aug. 2017 to present
by Banks and Title Companies.
Mobile service entailing traveling to homes of
clients to notarize various documents
relating to sale or purchase of real estate.
Customer Service Associate. Credit Granting Associate
MCCS (Macys) Tempe, AZ
Heavy phones in a call center, resolving customer issues 11/2014 to 2/2016
involving their accounts. Credit granting for large purchases.
Real Estate Broker
ReMax Ideal Brokers, Inc Medford, OR
Using sales skills, listed and sold Real Estate 02/05 to 8/08/2011
Customer Service Representative/Seasonal Medford, OR Harry & David, Inc., FTD.com, Macy’s, 3/03 to 12/10
Heavy phones working in call centers
processing orders and resolving customer problems.
IT Project Manager
PeopleSoft, Inc. Pleasanton, CA (now Oracle) 3/2000 to 7/02
Project for Voice Network expansion to combine data and voice.
Instituted and tested VOIP technology. Resolved billing, telecom and tax issues.
IT Business Technologist
Sun Microsystems- Milpitas, CA Worked on Africa, Europe and Asia telecom issues and contracts. 03/1999 to 3/2000
Telecommunications Administrator
LifeMasters Supported SelfCare S. San Francisco, CA Non-Profit company with executives and nurses in a call center 4/1997 to 2/1999
environment. Provided all telephone and VIR services.
Technical Specialist/Project Manager
Info Plus International (Technical Consulting)-- San Mateo, CA As a contractor, worked for RayChem in Mexico and the U.S. 1/1997 to 5/1997
Sr. Telecommunications Analyst
IDEX Technologies (Technical Consulting) Oakland, CA As a contractor at Wells Fargo Bank, worked on the ATM 8/1996 to 1/1997
build-out project for the West.
Administrative Manager for Corporate Telecommunications
First Republic Bancorp San Francisco, CA Provided support for Mortgage Loan department. Managed all telecom 4/1993 to 5/1996
equipment and reports. Responsible for purchasing, staff supervision,
contract management. Executive Notary
Software: Windows, Internet, Microsoft Office, Facebook, Google
Education
B.A., English Literature - University of Washington, Seattle, WA
Certificate – Telecommunications – S.F. State University
Certified in Voice and Data Cabling
One Senior Project Management class needed to receive PM certification from AMA
Certificate of Achievement from Skyline Computer Corp. for class titled “IP Telephony for Voice Professionals”
Oregon Licensed Real Estate Broker(expired)
Training at Macys call center in Credit Authorization and Customer Service (6 university credits)
NNA Certificate for Notary Signing Agent
AZ Notary
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