Customer Service Bank Teller

Mary Ann Ciezki

** ******* *****, ***********, ** 14227

Mobile: 716-***-**** E-Mail: *******@**********.*** EXPERIENCED BANK TELLER AND ACCOUNTING PROFESSIONAL Customer Service Expert with experience as a bank teller, accounting manager, bookkeeper, and office professional. KEY SKILLS

Bank Teller • Customer Service • Cross-Selling • Relationship Management • Vendor Management • Accounts Payable Daily Cash In/Out • Online Banking • Monthly Income Statement Prep • Daily Deposits PROFESSIONAL EXPERIENCE

M&T Bank – Buffalo, NY 2019 - 2024

M&T Bank builds stronger communities by investing in the. growth and sustainability of their clients & businesses as a regional bank with many locations around the Buffalo Niagara area. Bank Teller

§ Delivered exceptional customer service by efficiently processing transactions, addressing inquiries, and resolving issues, consistently receiving "WOW" customer compliments.

§ Maintained an impeccable cash drawer, frequently achieving the lowest discrepancy rates in both the branch and district, ensuring accuracy and trustworthiness in all cash handling tasks. Consistently balanced cash till at the end of each day with minimal discrepancies, demonstrating strong attention to detail and commitment to accuracy.

§ Proactively cross-sold bank products, including credit cards and savings accounts, contributing to the branch's sales goals and enhancing customer relationships. Frequently praised by management for listening to customers and identifying opportunities.

§ Collaborated effectively with fellow branch employees to create a welcoming and efficient banking environment, earning a reputation as a customer favorite for friendly, accurate, and speedy service.

§ Demonstrated being a team player by working shifts at other bank branches in addition to shifts at "home" branch. Feel-Rite Fresh Markets – Buffalo, NY 1984 - 2019

Feel-Rite Fresh Markets is a source for healthy living in Western New York by providing healthy, pure, and organic products to the community at a good price.

Accounting Manager

§ Responsible for the daily centralized accounts payable and accounting activities for five local chain stores.

§ Handled all vendor management and communication maintaining solid Net 15 and Net 30 payables.

§ Prepared income statement at month-end.

§ Processed manufacturer coupons monthly and submitted for reimbursement.

§ Handled all daily cash in and cash out reporting for each store. Also handled banking deposits.

§ Entered and paid all invoices using Business Works and Online Banking.

§ Communicated with local business banker at branch to work through any payment discrepancies or check issues.

§ Basic working knowledge of Microsoft Excel and Windows computer technology.

§ Coordinated any other administrative accounting tasks as required. EDUCATION

Cheektowaga Central High School – High School Diploma BOCES – Computer Studies and Technology, Certificate Program

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