Customer Service United States

ROY HOLMAN BIBBS JR.

*** ******** **** *****, *********, OH 45322

Cell 937-***-**** Email: *******@*****.***

PROFESSIONAL SUMMARY

Dedicated and customer-oriented professional with a proven track record in providing 20+ years of proactive and attentive customer service and delivery. Extensive expertise in working with the public demonstrating strong and committed interpersonal skills to deliver exceptional service that exceed all expectations.

PROFESSIONAL SKILLS

Accurate record-keeping and documentation of irregularities

Strong problem-solving abilities with attention to detail

High capacity to effectively execute in fast-paced environments

Detail-oriented

Exceptional organizational skills to create efficiencies

Positive and friendly attitude when collaborating with customers, coworkers and supervisors

PROFESSIONAL EXPERIENCE

Nov 1998 – Apr 2021 United States Postal Service Springfield, OH Clerk / Mail Carrier

Daily sorted thousands of pieces of mail and packages with accuracy and efficiency, ensuring proper distribution and routing

Executed assigned and additional routes consistently meeting or exceeding schedule times

Demonstrated in-depth knowledge of federal and local regulations and procedures to ensure compliance of delivery

Actively solved customer inquiries in a swift and welcoming manner, preventing downtime or negative impacts to route time

Conducted orientations for newly hired employees and provided initial training on employee responsibilities and expectations

Maintained accurate records of all deliveries, certified letters, and registered packages, especially during surge times when deliveries doubled EDUCATION

May 1983 Springfield South High School Diploma Springfield, OH

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