Administrative Assistant

PERSONAL INFORMATION

NAME : SHALANI A/P SUBRAMANIAM

AGE : 30 YEARS OLD

GENDER : FEMALE

IC NUM : 931***-**-****

DATE OF BIRTH : 28 OCTOBER 1993

PLACE OF BIRTH : GH JOHOR BAHRU

MARITAL STATUS : SINGLE

NATIONALITY : MALAYSIAN

RACE : INDIAN

RELIGION : HINDU

RESUME

CONTACT INFORMATION

CONTACT : +601*********/ +658*******

WHATSAPP : +658*******

EMAIL : ******************@*****.***

CAREER OBJECTIVE

TO PURSUE A CAREER IN A COMPANY THAT OFFERS

OPPURTUNITIES FOR PROFESSIONAL AND

PERSONAL GROWTHBASED ON MY EXPERIENCE.

EDUCATION

SMK SERI PERLING : SPM 2006-2010 (PASS)

SG ACADEMY : DIPLOMA INFORMATION

SYSTEMEXECUTIVE 2013-2016 (3.0 points)

WSQ : ELITC INDUSTRIES TRAINING CENTRE SINGAPORE

( 2017 )

ADDISON INSTITUDE : DIPLOMA

BUSINESS ADMINISTRATION (2023)

SG ACADEMY SDN.BHD TELEMARKETING CUM

STUDENT REQUIREMENT (6 months INTERSHIP)

• Prepares reports and proposals, and responds to inquiries fromstudents

• Participates in the development of operating goals and objectivesfor the unit recommends, implements, and administers methods and procedures to enhance operations, as appropriate to the unit.

• Performs miscellaneous job-related duties as assigned

• Head hunting

• Keeps management informed by submitting application and results reports, such as daily call reports, weekly work plans, andmonthly and annual territory analyses.

• Contributes to team effort by accomplishing related results asneeded.

• Monthly Allowance RM 800

• Answer calls and respond to emails

• Handle parents and students inquiries receive phone calls and byemail

• Research required information using available resources WORKING EXPERIENCE

• Manage and resolve parents and students complaints

• Enter new customer information into system

• Update existing clients information

• Process forms and applications

• Identify and escalate priority issues

• Route calls to appropriate resources

• Follow up clients calls where necessary

• Document all call information according to standard operatingprocedures

• Complete and produce the call reports

• Responded to client calls and provided

instructions fortroubleshooting

• Forwarded client complains to the concerned departments

• Conduct analysis and recommend suitable solutions to real timeperformance issues

• Performed regular audit and evaluate the quality of customer services being delivered and issue periodic reports on the same

• Handle inbound calls and provide one-call resolution to problemsreported

• Receive inbound calls including transferred sales leads and callsfrom current and potential customers.

• Place outbound follow-up clients calls to complete and submit anapplication.

• Answer questions about the product details, the company, andissues with account for the clients.

• Assist clients with any technical issues experienced with websiteand escalate any issues to management appropriately SG ACADEMY SDN.BHD

( ADMINISTRATIVE ASSISTANT 2016JAN-2017DEC )

Basic RM 1500

• Provide general administrative and clerical

support including mailing, scanning, faxing and

copying to management

• Maintain electronic and hard copy filing system

• Open, sort and distribute incoming correspondence

• Perform data entry and scan documents

• Manage calendar for Managing Director

• Assist in resolving any administrative problems

• Answer calls from customers regarding their inquiries

• Prepare and modify documents including

correspondence,reports, drafts, memos and

emails

• Schedule and coordinate meetings, appointments

and travelarrangements for Managers

• Answer and direct phone calls respond to emails

• Assume role of primary point of contact between

the executivesand internal/external clients

• Maintain daily electronic journal, arrange meetings and appointments and provide reminders as needed; maintain mastercorporate calendar of all conferences, all-hands events, holidays,and vacations

• Handle requests, feedback, and queries

quickly andprofessionally

• Arrange executive travel, hotel and dining

arrangements asneeded

• Take dictation and meeting minutes, accurately enter notes anddistribute

• Monitor office supply levels; reorder when appropriate

• Maintain strong relationships with vendors and keep price data inorder to get best pricing on supplies and services

• Produce professional quality reports, presentations and briefs

• Develop and carry out an efficient documentation and filingsystem for both paper and electronic records

• Delegate tasks as appropriate to other members of the team

• Management of office equipment

• Maintaining a clean and enjoyable working environment

• Handling external or internal communication

or managementsystems

• Managing clerical or other administrative staff

• Organizing, arranging and coordinating meetings

• Sorting and distributing incoming and outgoing post

• Create and maintain useful databases for the department

• Perform some research duties as and when required by theteam

• Assist the Dept head to maintain a proper

attendance andtracking report for the Dept.

• Assist on any ad-hoc tasks as required by the dept.

• Perform basic account maintenance activities

• Motivate team to achieve service targets through regularcoaching.

• Contribute to management team objectives through teamwork. MARINA BAY SANDS SINGAPORE CASINO ASSOCIATE

SERVICE ATTENDANT Feb 2018- Jan 2019 BASIC $1500

• Maintain basic knowledge of food and drinks menu

• Ensure that the work areas are clean at all times and that thecleaning schedule is adhered to

• Ensure that the mise-en-place is completed prior to serviceand continually replenished

• Maintain responsibility for the polishing of cutlery, crockery,coppers and silvers

• Ensure that the chef's table is set up and the

coffee areamaintained

• Ensure trays are carried and food delivered to

guests in atimely and efficient manner

• Trained as a prep cook, stocked merchandise

and preparedpurchasing orders

• Provided outstanding customer service to each

military guest

• Assisted customers with food selection, inquiries and ordercustomization requests

• Handled daily flow of paperwork and worked

with theaccounting department to coordinate

• Utilized meal planning software to ensure dietary needs andrestrictions are met

• Communicated with visitors and residents to

develop andmaintain trust and confidence

• Trained and served as a mentor for new employees

• Assisted in organization of functions and events for residents

• Complied with policies established by federal and state law,including but not limited to State board of

Education policy.

• Maintained a clean and organized work and storage area.

• Followed established procedures and standards for cleanliness, to ensure a healthy and safety

environment.

• Maintained inventory of service stations and replenished needed condiments, silverware and napkins. Monitored areasto ensure they were filled appropriately prior to running low.

• Mentored and trained new food service aides in all tasks andprocedures

• Trained in all areas of food preparation regarding standardsin food hygiene. Assisted cooks with basic food preparationincluding salads and desserts when needed.

• Maintained a sanitary and organized stand.

• Assisted customers by providing information

and resolvingtheir complaints.

• Opened and closed stand.

• Prepared food for customers.

• Prepare all foods as assigned, using the approved recipe andstated quantities according to the food

production records.

• Applies safe handling of equipment and food.

• Provide security and use of all foods provided for the dailyfood preparation.

• Provided excellent table service and fostered

guestsatisfaction in fast-paced restaurant

and bar.

• Employs proper use, cleaning and caring for equipment toolscomplying with recommended safety procedures.

• Answers and corrects violations found during Health Department inspections; and constantly monitors

equipmentperformance and reports maintenance

needs to the Maintenance Department.

• Monitors standard cleanliness, approved food

handling andsanitation procedures are being followed by all employees.

• Provided quality customers service while operating a cashregister.

• Assisted with any customer inquiries

concerning menuselections.

• Maintained a clean and orderly work environment at all times.

• Assisted 50 to 150 customers daily.

• Checked supplies in counter area and restocks items toensure a sufficient supply throughout the shift.

• Resolved customer complaints about their purchases.

• Maintained cleanliness and sanitation in front of the store including all tables, floors, windows, and

beverage station.

• Performed daily cash reconciliation of cash drawers.

• Performed inventory preparation

• Prepped, served and maintained a hot and cold food line

• Ensuring patient service quality

• Ensured proper food health standards were met

• Responsible for operating the cash register in the attached cafe. Also required to maintain the cafe during the night shift hours.

• Delivered trays quickly and efficiently, yet in a warm and friendly manner to ensure patient comfort and

satisfaction

• Maintained excellent inventory reserves to

enable subsequent shifts to initiate tray

preparation immediately

• Diligently adhered to serve-safe food and

sanitationguidelines to ensure safety and

health of patients.

SINGAPORE RECEREATION CLUB (SRC)

CUSTOMER SERVICE OFFICER/MEMBERSHIP DEPARTMENT

Feb 2019-17 Aug 2021 BASIC $1800

1. Answering questions about a company’s products or services Answering both general/specific customer questions about the company’s products/services is a key responsibility of many service agents. In fact, knowledgeable employees are one of the most important aspects of a good customer service experience. Knowing the ins and outs of a company’s offerings is critical for frontline service reps. It allows them to provide quick, accurate, and comprehensive responses to customers and prospects. 2. Processing orders and transactions

Some of the basic customer service job duties may involve receiving and processing incoming orders. Moreover, transactions as well as handling order cancellations, product returns, or exchanges. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. Order processing is often associated with entry-level customer service jobs. And it is seen as a prime opportunity for those looking to launch their career in customer service. 3. Resolving issues and troubleshooting technical problems Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customers are the typical duties of help desk support teams in tech companies. That includes providing help and support with installation, customization, maintenance, and upgrading of the product. It requires agents to have deep product/ service knowledge, as well as certain hard skills. On top of detailed knowledge of customer service support software, tech support reps very often work closely with product development teams to ensure product optimization and improvement of end-user experience. 4. Delivering information about a company’s offerings Apart from answering questions and resolving issues, the duties of a help desk support specialist may include providing information about a company’s special offerings and upselling related products/services, if appropriate, when engaging with customers. Service reps may be partially involved in sales, in some capacity. However, their primary responsibility is assisting customers with product/service inquiries, ensuring a positive service experience and customer satisfaction.

5. Providing proactive customer outreach

According to numerous studies, today’s consumers expect customer service to be more proactive and personalized.Thus, customer service representatives are not just required to reactively respond to requests. Proactive customer outreach is also becoming a common duty of service employees. It may include offering support before customers even ask for help. MATH VISION EDUCATION CENTRE

SINGPORE ADMIN ASSISTANT/EXECUTIVE 18

AUG 2021-20 Oct 2023 BASIC $1800

Answering phone calls and directing them to the

appropriate person or department

Receiving and directing visitors and clients

Making travel and meeting arrangements

Preparing reports and maintaining filing systems

Handling requests for information and data

Responding to prospective students

Engaging with prospective students on social media

Creating digital content for recruitment and

orientation purposes

Mentoring incoming students in the same degree when needed Offering connections to internships/jobs that they may have

Handling customer complaints

Dealing with unhappy customers and handling complaints is an almost inescapable duty of many customer service employees.

This applies especially to frontline reps, who are usually the first point of contact for customers.

Agents need to be trained for a wide range of customer service soft skills. Such as good listening, clear communication, empathy, ability to use positive language, etc.

Therefore, being able to diffuse frustrated customers and ensure effective and successful complaint resolution. For example; let’s just say an agent is facing a conflict that is beyond the scope of what he/she can handle. In this situation, the agent is responsible for escalating the customer to the appropriate internal teams.

Collecting and analyzing customer feedback

The customer service representative duties do not end at just responding to customers and resolving their issues. Collecting and analyzing customer feedback can also be a part of their customer service job tasks.

There are numerous ways to automate feedback collection. Agents may also personally follow up with customers to find out how the solution worked for them. In addition, take notes of their suggestions on what can be potentially improved. COMMIT LEARNING SCHOOLHOUSE PTE LTD

(SPRINGDALE PRIMARY SCHOOL SENGKANG)

STUDENT CARE SENIOR TEACHER

26 DEC 2023-17 JULY 2024 BASIC $1600

Care and nurture a group of school-going children before and after school hours. Provide homework supervision, plan and conduct programmes and activities for children. Inculcate positive values and instill discipline in these children.

Under an agreed system of supervision, take a lead role within the school to address the needs of students who need particular help to overcome barriers to learning. The Learning Coach will provide support, guidance, mentoring and training to individual and groups of learners. Dependent on the individual needs the Learning Coach will have the

responsibility to set and achieve realistic targets.

Manage the supervision of students not working to, a normal timetable.

Undertake assessments of students to determine those in need of particular help.

Assist staff with the development and implementation of Individual Education/Behaviour/Support/Mentoring Plans for particular target groups of students.

Establish productive working relationships with students, acting as a role model.

Take a role in managing the speedy/effective transfer of students across phases/integration of those who have been absent. Provide information and advice to enable students to make choices about their own learning/behaviour/attendance.

Challenge and motivate students, promote and reinforce self-esteem.

Provide feedback to students in relation to progress, achievement, behaviour, attendance, etc.

To give appropriate levels of support and guidance to help students understand their learning.

KEM ACCOUNTS SECRETARIAL SERVICES SDN.BHD

(SECRETARY ADMINISTRATIVE)

26 JULY 2024 TILL NOW BASIC RM 2000

Report to management and perform secretarial duties.

Type, edit and format reports and documents.

File documents, as well as entering data and maintaining databases.

Liaise with internal departments and communicating with the public.

Direct internal and external calls, emails, and faxes to designated departments.

Arrange and schedule appointments, meetings, and events.

Monitor office supplies and ordering replacements.

Assist with copying, scanning, faxing, emailing, note-taking, and travel bookings.

Prepare facilities and arranging refreshments for events, if required.

Observe best business practises and etiquette.

Advanced proficiency in managing documents, spreadsheets, and databases.

Ability to liaise internally and externally on administrative matters.

Exceptional filing, recordkeeping, and organisational skills.

Working knowledge of printers, copiers, scanners, and fax machines.

Proficiency in appointments scheduling and call forwarding systems.

Excellent written and verbal communication skills.

Exceptional interpersonal skills.

Formal qualification in office administration, secretarial work, or related training

LANGUANGE

• WRITTEN & SPOKEN - ENGLISH, MALAY AND TAMIL

• SPOKEN - TELUGU

REFERENCE

• SG ACADEMY INSITUTE COLLEGE

Ms.Patricia Moses 014-******* ( General Manager )

• MARINA BAY SANDS S’PORE CASINO

Mr.Joe Nandakumar 98653968 ( Outlet Manager)

• SINGAPORE RECREATION CLUB

Ms.Christina 65650500 ( Hr Manager )

• SPRINGDALE PRIMARY SCHOOL

Ms.Meri +658******* (Cluster

Head)

• MATH VISION EDUCATION

Ms.Kurthika +658*******

( Hr Manager )

• KEM ACCOUNTS SDN.BHD

Ms.Kelly Lau +601********

( General Manager )

PROFESSIONAL SUMMARY / SKILLS

• COMPUTER SKILLS PROFICIENT IN ( MICROSOFT WORD, EXCEL, POWER POINT, TYPING SKILLS AND INTERNET KNOWLEDGE ) ANDFOCUSSED WHO COMPLETING MULTIPLE TASKS,

COMMITED TO DELIVER HIGH QUALITY RESULT WITH LITTLE SUPERVISION AND VERY HARDWORKING READY TO WORK AS A TEAM AND WITH A GOOD PROFESSIONAL COMMUNICATION

SKILLS.

EXPECTED SALARY

• SGD 1800-2200 negotiable

Contact this candidate