Administrative Assistant Customer Service
Resume:
Lindsey Withers
Elizabeth, PA *****
************@*****.***
Authorized to work in the US for any employer
Work Experience
Waitress/Bartender
Chilis-West Mifflin, PA
May 2023 to May 2024
Waitress
Eat'n Park-Bethel Park, PA
September 2023 to February 2024
Legal Administrative Assistant
Office of William L. Garvin Attorney at Law-White Oak, PA January 2008 to December 2023
• Preparing legal documents: Drafting legal paperwork and other documents, such as court materials, without direct supervision
• Researching legal matters: Conducting basic legal research and investigating legal cases
• Supporting clients: Interviewing clients and taking notes during hearings
• Maintaining legal documents: Filing and maintaining legal documents, and developing and maintaining a filing system
• Scheduling: Scheduling, coordinating, and confirming court dates, appointments, and meetings
• Transcribing: Transcribing court proceedings and other recorded meetings
• Maintaining calendars: Maintaining calendars and schedules for attorneys
• Billing: Developing and maintaining a billing system, and ensuring all billable hours are accurately recorded
Waitress/Bartender
Jade Grill-Mount Lebanon, PA
February 2022 to September 2023
Executive Assistant
Mistick Construction-Pittsburgh, PA
September 2021 to August 2022
• Calendar management
• Meeting coordination
• Discretion and confidentiality
• Time Management
• Document preparation
• Event management
• Multitasking and prioritization
• Problem solving
• Creating and maintaining a filing system
• Organizing contact between executives and clients
• Administering calls, messages, and correspondence
• Attending events and taking dictation and minutes
• Handling requests and queries
• Reviewing office supplies and building supplier relationships
• Preparing reports, presentations, and briefs
Store Manager
Four Seasons Dry Cleaning-McKeesport, PA
February 2018 to April 2020
• Inventory
• Staffing
• Training
• Customer service
• Store operations
• Manage budgets, maintain financial records, oversee pricing, and prepare promotional materials.
• Reports: expenses, sales, and profitability, and assess team performance. Education
College in International Business
Thiel College - Greenville, PA
August 2003 to May 2005
Skills
• OFFICE MANAGEMENT
• MICROSOFT OFFICE
• Front Desk
• Reception
• Front Office
• Receptionist
• Filing
• Data Entry
• Scheduling
• Customer Service
• Guest Services
• Office Administration
• Word Processing
• Phone Etiquette
• Clerical Experience
• Microsoft Outlook
• Microsoft Word
• Personal Assistant Experience
• Typing
• Accounts Receivable
• Accounting
• Time Management
• Administrative Experience
• Retail Sales
• Bartending
• Cleaning Experience
• Payroll
• Accounts Payable
• Human Resources
• Management
• Bookkeeping
• English
• Data collection
• Research
• Employee Orientation
• Pricing
• Merchandising
• Computer Skills
• Microsoft Excel
• QuickBooks
• Recruiting
• Google Docs
• Communication skills
• Organizational skills
• Adobe Acrobat
• Construction
• Medical terminology
• Windows
• Documentation review
• Legal (10+ years)
• Marketing
• Schedule management
• Analysis skills
• Account reconciliation
• Conflict management
• Office manager experience
• Facilities management
• Journal Entries
• Quality Assurance
• General Ledger Accounting
• Budgeting
• Bank Reconciliation
• Operations management
• Microsoft Powerpoint
• Hospitality
• Computer literacy
• SharePoint
• Editing
• Negotiation
• Succession planning
• Employment & labor law
• Employee relations
• Document management
• Database management
• Financial services
• Financial planning
• Commercial construction
• Customer support
• Accounting software
• Interviewing
• Continuous improvement
• Account management
• IT support
• Software troubleshooting
• Volunteer management
• Social media management
• Office experience
• Multi-line phone systems
• Calendar management
• Typing
• Proofreading
• Customer service
• Document management
• Order entry
• Document management systems
• Office management
• Microsoft Excel
• Microsoft Office
• Communication skills
• Supervising experience
• Project management
• Software troubleshooting
• Organizational skills
• Microsoft Word
• Microsoft Outlook
• Windows
• Computer skills
• QuickBooks
• Administrative experience
• Restaurant experience
• Front desk
Certifications and Licenses
Certified Bookkeeper
Assessments
Customer service fit — Proficient
May 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Cooking skills: Basic food preparation — Proficient March 2024
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Customer focus & orientation — Proficient
April 2021
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Written communication — Proficient
April 2023
Best practices for writing, including grammar, style, clarity, and brevity Full results: Proficient
Work style: Professionalism — Proficient
August 2021
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
May 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Working with MS Word documents — Proficient
November 2022
Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient
Time management skills — Proficient
May 2024
Managing one's own time to complete tasks quickly and efficiently Full results: Proficient
Verbal communication — Proficient
May 2024
Speaking clearly, correctly, and concisely
Full results: Proficient
Attention to detail — Proficient
October 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Outside sales — Proficient
October 2022
Understanding and responding appropriately in sales scenarios, and performing common sales calculations
Full results: Proficient
Cleaner fit — Proficient
August 2021
Measures the traits that are important for successful cleaners Full results: Proficient
Customer service — Proficient
December 2020
Identifying and resolving common customer issues
Full results: Proficient
HR: Compensation & benefits — Proficient
September 2022
Knowledge of compensation and benefits programs
Full results: Proficient
Filing & organization — Completed
August 2021
Arranging and managing information or materials using a set of rules Full results: Completed
Recruiting — Proficient
April 2023
Managing the candidate sourcing and selection process Full results: Proficient
Work style: Conscientiousness — Proficient
June 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Sales skills — Proficient
August 2021
Influencing and negotiating with customers
Full results: Proficient
Administrative assistant/receptionist — Proficient April 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
April 2023
Identifying and addressing customer needs in a food service setting Full results: Proficient
Attention to detail — Proficient
August 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Project timeline management — Proficient
August 2022
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Security guard skills — Proficient
November 2022
Assessing risks, enforcing security standards, and handling complaints Full results: Proficient
Bartending — Proficient
August 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Office manager — Proficient
August 2021
Scheduling and budgeting
Full results: Proficient
Work motivation — Proficient
August 2021
Level of motivation and discipline applied toward work Full results: Proficient
Administrative assistant/receptionist — Proficient July 2021
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Scheduling — Proficient
August 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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