Manager of Office Services
Resume:
Mark Moore
*** **** ***** ****** ********, CT *6112 ******@****.*************.** 860-***-****
Professional Summary
Mark Moore is the Manager of Administrative Services for Konica Minolta Business Solutions, Inc. USA.
KMBS is a wholly owned subsidiary of Konica Minolta Holdings, Inc. and is headquartered in Tokyo, Japan. The company formed through the merger of Konica, Inc. and Minolta Co., Ltd. Headquartered in Ramsey, New Jersey, KMBS offers a broad range of solutions to optimize organizational performance via a comprehensive suite of products and services comprised of industry-leading multifunctional product technology, IT management and consulting services.
Mr. Moore has over 27 successful years providing mail service support and customer service for KMBS employees at the Ramsey, NJ headquarters and the Windsor, CT national support center facility.
Mr. Moore has extensive experience with the “Hasler” mailing system and the protocols involved in handling the logistics of a multinational corporate mail facility including shipping, receiving and order fulfillment. Mr. Moore has a highly regarded professional reputation within the company and has been promoted through various customer service roles to which his experience, work ethic, and high standards provide Konica Minolta an efficient and cost-effective service.
Work History
2022 - Present
Manager, Administrative Services
● Point person for maintenance, mailing, shipping, supplies, equipment, bills, and errands
● Organize office operations and procedures
● Coordinate with IT department on all office equipment
● Provide general support to visitors
● Responsible for managing office services by ensuring office operations and procedures are organized, correspondences are controlled, filing systems are designed, supply requisitions are reviewed and approved, and that clerical functions are properly assigned and monitored
● Allocate tasks and assignments to subordinates and monitor their performance
● Perform review and analysis of special projects and keep the management properly informed
● Responsible for ensuring office financial objectives are met by preparing annual budget for the office, planning the expenditures, analyzing variances, and carrying out necessary corrections that may arise
● Participate actively in the planning and execution of company events
2004 – 2022
Supervisor, Corporate Mailing Services
● Sorts and delivers incoming and outgoing corporate mail and parcel deliveries.
● Generates daily permits to UPS, FedEx, and Boise.
● Reconciles daily accounting for personal and business shipping accounts.
● Audits cash accounts for retail postage, bulk mail and shipping.
● Operates and maintains corporate Hasler postage and mailing system.
● Provides staff training on changes to postal regulations and charges
● Receives and resolves questions and complaints relating to mail services.
● Prepares departmental accounting records and reports for postal charges.
● Reconciles incorrect or returned mail to appropriate channels.
● Trains new hires on mail facility policy, procedures, and equipment.
● Administers Iron Mountain off-site secure records storage.
● Coordinates facility recycling program.
● Performs periodic inventory of supplies and postage.
● Schedules and deploys corporate print shop deliveries.
● Updates policy and procedures guidebook to align with industry best practices.
Oversee Konica Minolta's Cafeteria Operations
Ensure monthly and yearly financial expenses are being met
Monthly review meetings with vendor's district manager
Oversee day-to-day operations ensure food quality and service levels are achieved
Oversee satellite cafeteria operations for warehouse facility
Oversee Konica Minolta's Reception/Lobby Operations
Supervise reception staff
Ensuring proper coverage and employee skill level, professionalism, etc.
Ensure Lobby appearance is professional and well maintained
1997 – 2004
Mail Processor
● Transported mail from local U.S. Post Office facility.
● Sorted and delivered incoming postal mail
● Processed outgoing corporate invoices.
● Operated and maintained corporate envelope press
Proficiencies Summary
Hasler Postage and Mailing System USPS/UPS/FedEx Rates and Permits USPS Business Reply Mail
Microsoft Office
Online package tracking and label printing systems
Education Summary
GREATER HARTFORD COMMUNITY COLLEGE, Hartford, CT; 1990 – 1992
NORFOLK STATE UNIVERSITY, Norfolk Virginia; 1989-1990
Volunteer Work
Alex's Lemonade Stand Foundation for Childhood Cancer
Greater Hartford Jaycees Windsor Chamber of Commerce
Women Independent Living Assistance
Professional References
Ray Embury, Enfield, CT, 860-***-****
Marshall Fox, Windsor, CT, 860-***-****
Tim Curnan, Stafford Springs, CT, 860-***-****
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