Customer Service Representative
Resume:
PAUL E WARREN
CUSTOMER SERVICE AGENT
*************@*****.***
VIRGINIA BEACH, VIRGINIA
OBJECTIVE
Dear Hiring Manager, I am seeking a position in which I can use my customer service and computer skills. My education and experience, defined on the attached resume, includes and Demonstrate loyalty and dedication that will display excellent customer service skills and experience. While exhibiting a people-oriented attitude, communication skills, and problem-solving abilities.
SKILLS & ABILITIES
· 10+ years of customer service experience.
· Microsoft Programs (Word, Excel, Outlook & PowerPoint)
· Patience and willingness to find a solution to the customer’s needs. The ability to offer attentiveness and really listen to customers .
EXPERIENCE
CSR - Customer Service Representative - Talent Tech Services Inc. - St. Paul, MN June 2023 to February 2024 (TriCare Medical)
• My Daily tasks were to assist customers with billing and account related claim inquiries in high call volume environment
• Explain claim medical related information
CSR - Customer Service Representative - TRG Ibex Global - Hampton, VA June 2022 to Present June 2022 – March 2023 ( DIRECTV)
My Daily tasks were to assist customers with billing and account related concerns in high call volume environment
• Explain account and billing related questions to -customers - Give detailed bill breakdowns
• Make proper adjustments to bills when needed
• Assist customers with making payment to accounts
Technical Support Representative Technical Support Representative TRG Solutions (Ibex Global) - Hampton, VA January 2020 to December 2022 (April)
Received Inbound calls troubleshooting customers issue w/ various Apple Devices. Assisted Customer with settings appointments for service
Sales Associate - Life Protect 24 - Virginia Beach, VA January 2018 to December 2020 Handled outbound sales calls speaking with customers on product to assist with fall prevention aid monitor
Customer Service Associate - Pick N Pull - Virginia Beach, VA January 2016 to December 2018
Assisted customers looking up auto part information. Handled customers purchases returns and issued store credits. Helped to provide workplace safety, sanitation/upkeep, inventory, and stocking.
Customer Service Representative - JTH Financial (Liberty Tax) - Virginia Beach, VA January 2012 to December 2016
Received Inbound calls (in a high-volume setting) from customers with questions, or concerns regarding their accounts. Daily use of Microsoft Programs (Word, Excel, Outlook & PowerPoint). Email and telephone contact were constant requirements.
Technical Service Representative - ICT - Chesapeake, VA January 2009 to December 2012 Answered inbound through call center queue. Worked as a CSR, with several companies; Dell Computers, Vonage Phone Service and Government Issued Services. Preformed task such as: Product Information and Purchases, Warranty/Coverage and Equipment Activation/Start up Services
EDUCATION
JUNE 1990- FRANK W.COX
HIGH SCHOOL DIPLOMA
COMMUNICATION
12+ Customer Service Skills • Technical Support • iOS • Troubleshooting • Upselling • Communication Skills • Leadership • Customer service • Time management • Call center • Customer support • Android • Operating Systems • Network Support • Help Desk • Microsoft Windows
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