Customer Service Quality
Resume:
ROXANNE MARIE MOUTON
**** **** ******* ****, ***********, LA 70512
*************@*****.***
EDUCATION
University of Louisiana at Lafayette
Bachelor of Science in Business Administration, Finance Graduation B.I. Moody III College of Business Administration
December 19, 2014
Unitech Training Academy
Associates Degree in Administrative Medical Assisting December 12, 2006
EXPERIENCE
Lafayette Parish School System
Clerk/Counseling Clerk
February 2023-present
•Provide quality customer service
•Checked students/visitors in and out of school
•Assist students and parents with registration and withdrawals
•Handle transcripts requests, records request, education verifications within 5 years, and DMV paperwork
•Assist counselors and administrators with other duties as assigned
•Verify utility bills
•Issue worker’s permits
•Tag students for programs, permissions and out of zone
•Run progress reports, report cards and rosters
•Supervise students during morning announcements
•Supervise office workers
•Maintain cumulative folders, audit the folders and update the folders
•Answer phone in counselor’s office and transfer calls as needed
•Update or change pickup information in the comment are of all student demographics
•Maintain binders for all students who withdraws/drops and follow up to gather required documentation
•Tag and file all signed consent forms
•Mail and email transcripts to colleges per request from previous students
•Request/send records for cumulative folders:SSN, birth certificates and ay records within cume folders
•Code sports and clubs
Circle K
Store Assistant Manager
September 2022-August 2023
•Provide quality customer service
•Maintained and managed store inventory
•Initiated sales and ensured customer satisfaction
•Made checks payable to vendors
•Performed cash management duties and sales transactions
•Demonstrated effective conflict resolution skills with customers
•Performed paperwork duties and ensured accurate accounting of daily safe count MS Shop
Store Manager
March 2021-present
•Provide quality customer service
•Maintained and managed store inventory
•Initiated sales and ensured customer satisfaction
•Made checks payable to vendors
•Performed cash management duties and sales transactions
•Demonstrated effective conflict resolution skills with customers
•Performed paperwork duties and ensured accurate accounting of daily safe count 1stHeritage Credit
Account Manager
May 2018-February 2021
•Provide quality customer service
•Performed office computer applications daily
•Performed daily loan applications for present and future customers
•Conversed with customers to collect payment or to solicit for more money
•Pulled paid out promissory notes for customers
•Performed daily close out at the end of daily business
•Imported live checks into the ABS system
•Booked loans and live checks into the ABS system
•Made checks payable to customers
Advantage Resource Staffing
Customer Service Representative
January 2018-May 2018
•Performed office administrative duties for professional staff
•Performed office computer applications daily
•Performed daily loan applications for present and future customers
•Conversed with customers to collect payment or to solicit for more money
•Pulled paid out promissory notes for customers
•Performed daily close out at the end of daily business
•Imported live checks into the ABS system
•Booked loans and live checks into the ABS system
•Made checks payable to customers
HUB Enterprises
Case Typist
May 2016-January 2018
•Performed office administrative duties for professional staff
•Performed office computer applications daily
•Typed reports to send to insurance companies
•Conversed with investigators to obtain reports on claimants Union National Life Insurance Company
Insurance Agent
October 2015-February 2016
•Collected premium payments from clients
•Initiated sales and ensured customer satisfaction
•Performed paperwork duties and ensured accurate accounting of monetary transactions•
•Provided quality customer service
•Demonstrated effective conflict resolution skills with customers University of Louisiana at Lafayette
Print Shop Operator
January 2011 – December 2014
•Obtained print jobs from the printer
•Ensured that the students received the correct print job
•Answered any questions to my ability
•Demonstrated excellent telephone and business communication skills Bayou Belle Truck Stop
Assistant Manager/Cashier
January 2010-October 2010
•Provided quality customer service
•Maintained and managed store inventory
•Initiated sales and ensured customer satisfaction
•Performed cash management duties and processed sales transactions
•Demonstrated effective conflict resolution skills with customers
•Performed paperwork duties and ensured accurate accounting of daily safe count HUB Enterprises
Case Typist
February 2008-May 2009
•Performed office administrative duties for professional staff
•Performed office computer applications daily
•Typed reports to send to insurance companies
•Conversed with investigators to obtain reports on claimants SKILLS
•Proficient in Microsoft Office: Word, Excel, PowerPoint
•Knowledgeable in Access
•Proficient with preparing financial statements
•Knowledgeable in QuickBooks
•Knowledgeable in CPT Coding
•Knowledgeable in ICD-9 Coding
•Proficient with the ABS system
•Passed the Civil Service test
References Available Upon Request
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