Account Management Service Associate

THABANI NGONYAMA

* ****** ****, ********* * Norwood Foxboro, Massachusetts

02035

Mobile no: 617-***-****

***********@*****.***

I have work experience across different industries from construction, logistics and account management and have been a great asset displaying my capabilities to adapt to the changing dynamics of variable business climates. Each job role briefly describes how I have implemented all tools provided at my disposal to the best of my abilities, supporting my previous employers and corresponding colleagues in driving achieving their intended results.

EDUCATION:

PASMA and CSCS Visitor qualified (Construction)

2007 - 2012: London Metropolitan University: Bachelors Honors degree Business and Marketing - 2:2

2005 -2007: Harrow College: BTEC National Diploma in Media (Moving Image) - 3 Merits, English GCSE: C

2004 - 2005: Hammersmith College: BTEC First Diploma in Business Studies- Pass

1999 - 2004: St Gregory’s Secondary School: GCSE

WORK EXPERIENCE

CarMax- Norwood Massachusetts USA

August 2022- April 2024

Duties:

Service associate:

•On a daily basis I provide interdepartmental support, and engage in collaborative work with the mechanics department, production, and business office, playing a pivotal role in hitting targets and achieving results and ensuring customers receive products in a time sensitive and efficiency

•Creation and distribution organization of tracking devices in order manage inflow and outflows of inventory

•optimization of software, such as sales-force, automation and ERO

• inspecting, locating, and create packets for vehicle tracking, making them available for sale

•Fixing, repairing and preparing exterior and interior parts of vehicle ensuring they are ready for customer purchase

September 2020- Migrated from United Kingdom to the United States

ASDA- Delivery van driver

Dates: March 2018- 17th October 2020

Duties:

•Multi drop delivery driver, meeting appointed time slots and delivering high level of customer service.

Speedy Hire: Territory sales Representative/ manager

Dates: July 2015 - November 2017

This was a high pressured customer facing role with a strong emphasis on fluidity and adaptability as the market was constantly changing and extremely competitive. I aiding the company in achieving the following:

•I was a key driver in aiding companies objectives, resulting in increased transparency between local depots and customer’s needs

•I guided different product categories, delivering results which boosted efficiency in services provided

•Collaborative work with my team, identify strong leads and delegate them to relevant correspondence of the business resulting in high retention, new customer acquisition and greater company performance

• played a pivotal role in establishing, building and maintaining existing relationships, regularly mobilising with senior levels of the business, establishing and attending meetings between them and key decision makers and stakeholders

•I helped support major projects, and worked closely with strategic, regional and national account managers, aiding them in establishing relationships between account managers and their portfolio customers

•Teamed up with managers and negotiated the reopening of inactive accounts resulting in profitability, encouraging closer relationships and with collaboration credit control department

•Optimized market intelligence initiatives, demonstrating ability to adapt and optimize CRM and other market intelligence innovations incorporated

•implementation of software such Microsoft excel, PowerPoint, communicating results and market intelligence via presentations, displaying competence in understanding the intended direction of business, articulating performance and results, and demonstrating their congruence in aligning with the companies objectives

•I would conduct regular conference calls, updating my team and correspondence on my performance relative to objectives

HSS Hire Sales consultant/ Hire consultant

Dates July 2013 – July 2015

This was mainly target driven role involving:

•managing existing customer accounts, hitting daily/monthly targets,

•conference calling:

•handled customer transactions, portfolio management calls, managing debt

•administrative duties, resolved customer complaints,

•manual handling and visited building sites to attract new business

•PAT tested equipment ensuring it was safe for use

Training and accreditations: I gained health and safety training qualification along with a fire warden training. I was appointed as the main fire warden and displayed my competence in management of the alarm systems and ensuring in case of a fire all occupants undertake a safe evacuation procedure.

HOBBIES:

Circuit training/ sports Reading, cycling Watching movies travelling

REFERENCES:

Will be provided on request

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