Customer Service Representative
Resume:
Rachel Rios
Experienced Customer Service Representative
Fort Worth, TX 76244
*************@*****.***
To secure a position that allows for utilization of acquired skills and experience to benefit company objectives and further career advancement.
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Alliance Pediatrics - Keller, TX
January 2019 to March 2024
Assist patients with scheduling appointments. Check-in and out patients when needed. Assist with all faxes and mail coming into the office. Reminder calls to patients that are late with vaccinations. Dispatcher/Quality Assurance
Blackmon Mooring-BMS Cat
June 2008 to April 2017
Assist customers who have suffered property loss. Offer restoration and remediation to commercial businesses damaged by fire, water or other emergencies including catastrophes. Open customer accounts by collecting information and dispatch crew as needed. Assist irate customers with problems or concerns. Schedule online appointments for residential cleaning services. Verify insurance and collect payments. Responsible for monitoring quality and compliance calls throughout Call Center. Monitor calls to make sure all sales opportunities are offered. Provide feedback to reduce errors and improve processes and performance.
Phone Banker
WellsFargo - Westlake, TX
August 2000 to 2008
Supervisor: Brian Scheid Phone: 817-***-****
Responsible to handle 100-120 calls per day while maintaining a high level of customer satisfaction. Resolve customer concerns over the phone including some escalated issues. Thrive on customer interaction and never miss an opportunity to enhance the customer's relationship with Wells Fargo by marketing new products and services. Responsible to achieve aggressive sales goals which are measured daily.
Education
High school or equivalent
Skills
• Microsoft Office, Excel, Outlook (10+ years)
• Call Center
• Front Office
• Front Desk
• Customer Service
• Excel
• Time Management
• Manufacturing Experience
• Data Entry
• Computer Literacy
• Restoration Industry Experience
• Water Damage Restoration
• Fire Restoration
• Medical Records
• Medical Scheduling
• Practice Management
• Restoration
• Restoration Industry Experience
• Water Damage Restoration
• Fire Restoration
• Insurance Verification
• Mold Remediation
• Medical Receptionist
• Medical Billing
• EMR Systems
• Medical Office Experience
• Medical Receptionist
• Troubleshooting
• English
• Typing
Assessments
Electronic Medical Records Knowledge — Highly Proficient July 2019
Knowledge of EMR data, associated privacy regulations, and best practices for EMR use. Full results: Highly Proficient
Composing & Sorting Email — Highly Proficient
October 2019
Effectively composing and organizing email messages. Full results: Highly Proficient
Attention to Detail: Inventory — Expert
July 2019
Applying systematic processes for managing and storing products and merchandise. Full results: Expert
Customer Focus & Orientation — Proficient
May 2019
Responding to customer situations with sensitivity. Full results: Proficient
Customer Focus & Orientation — Highly Proficient
May 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Scheduling — Proficient
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Proficient
Medical Receptionist Skills — Expert
January 2020
Managing physician schedules and maintaining accurate patient records Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Highlights of Qualifications:
Direct experience in delivering professional customer service. Dependable work with or without supervision. Energetic in promoting products and generating high volume sales. Bilingual write and read Spanish fluently. Major strengths computer operations and Multi-line phone systems. Expertise within MS Office, Outlook, Excel, Power point, Practice Management, Rapid EHR. Quality Assurance and Excellent communication and feedback skills.
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