General Manager Customer Service
Resume:
LeeAnne Cole-Smarrito
Brigantine, NJ *****
*********@*******.***
Business-conscious General Manager bringing over 11 years of experience in the Service industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Authorized to work in the US for any employer
Work Experience
Lead Arcade Manager
Lucky Snake Arcade at Showboat Hotel - Atlantic City, NJ September 2023 to Present
My responsibilities include opening and closing procedures, customer service, scheduling shift breaks, directing Attendants and Supervisors, attending to the necessary needs of our clients such as handling Groupon cards, fixing games, and any other problems that may arise. My main goal is to make sure our customers have a wonderful time at our establishment and to come up with creative ways to make it even more enjoyable.
Asst./Sales Manager
Staples - Mays Landing, NJ
December 2021 to August 2023
In conjunction w/my MOD responsibilities, I also oversee our Sales, Tech, and Print & Marketing associates. My main goal is to meet and increase our ESP to a required %. I accomplish this through training and coaching all associates on Staples products and plans. Working with existing and new customers to make sure their needs are being met is another aspect of my position. General Manager
Ocean Casino Resort/Rocketfizz - Atlantic City, NJ August 2018 to March 2020
· Delivered exceptional client experiences through hands-on leadership of associates and managers.
· Built and maintained loyal, long-term customer relationships through effective account management.
· Designed sales and service strategies to improve revenue and retention.
· Managed shrink processes and inventory levels for corrective action planning to save costs.
· Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
· Developed employee handbook, detailed job descriptions and workflow plans to formalize operational systems and procedures.
· Enhanced operational performance by developing effective business strategies, systems and procedures.
· Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
· Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Assistant Manager
Rite Aid - Brigantine, NJ
February 2009 to August 2018
· Delegated daily tasks to team members to optimize group productivity.
· Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
· Collaborated with store manager to develop strategies for achieving sales and profit goals.
· Enforced company policies and procedures to strengthen operational standards across departments.
· Organized schedules, workflows and shift coverage to meet expected business demands.
· Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
· Completed inventory audits to identify losses and project demand. Education
Sophmore in Communications
Glassboro State College - Glassboro, NJ
September 1984 to December 1985
Freshman in Basics
CCC
January 1983 to May 1984
Skills
• Cross-functional team management (10+ years)
• Policy/program development (10+ years)
• Supervision and training (10+ years)
• Performance improvements (10+ years)
• Recruiting (10+ years)
• Profit & loss (10+ years)
• Performance management (10+ years)
• OSHA (10+ years)
• Employee relations (10+ years)
• Retail Management (10+ years)
• Management (10+ years)
• Budgeting (3 years)
• Merchandising (10+ years)
• Employee Orientation (10+ years)
• Pricing (10+ years)
• Strategic Planning (3 years)
• Change Management (10+ years)
• Sales Management (Less than 1 year)
• Interviewing (10+ years)
• Process Improvement (3 years)
• Public Relations (3 years)
• Account Management (3 years)
• Computer Networking (Less than 1 year)
• Management
• Restaurant experience
• Grocery store
• Microsoft Excel
• Microsoft Outlook
• English
• Supervising experience
• Computer skills
• Communication skills
• Retail sales
• Store management
• Customer service
• Merchandising
• Sales management
• Leadership
• Sales
• POS
• Profit & loss
• Training & development
• Mentoring
• Interviewing
• Pricing
• Budgeting
• Negotiation
• Recruiting
• Account management
• Marketing
• Public relations
• Windows
• Computer networking
Assessments
Work motivation — Proficient
March 2022
Level of motivation and discipline applied toward work Full results: Proficient
Work style: Conscientiousness — Proficient
March 2022
Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient November 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
November 2021
Influencing and negotiating with customers
Full results: Proficient
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