Customer Service Data Entry
Resume:
DAMION RASHAD LEWIS
CUSTOMER SERVICE MANAGEMENT
WWW.LINKEDIN.COM/IN/DANERLEWIS
************@*****.***
DALLAS, TEXAS 75207
OBJECTIVE
Qualified and well-developed Customer Service Manager with over five years of experience, seeking a management position. Seeking a position with a growing company that I will be able to effectively utilize acquired leadership skills and abilities while demonstrating great work ethics with a successful team. SKILLS & ABILITIES
• Proven ability to effectively handle multi-task levels of management responsibility with minimal direction.
• Solid communication, interpersonal, time management, analytical, organizational, leadership and accurate data entry skills.
• Extremely energetic, dependable, and self- motivated with a high degree of work integrity.
• Great people skills, love putting a smile on faces. Showing and proving dedication to others. EXPERIENCE
08/2023-CURRENT CUSTOMER ENGAGEMENT LEAD CARENINGTON INTERNATIONAL
• Manage and support up to 10 members of the Customer Engagement team. This includes assigning special projects, managing workloads, assisting with priority setting and staff development.
• Solely responsible for managing and creating content for ongoing provider communications and special communications.
• Serve as escalation point for network related concerns for both clients and network providers.
• Actively participate in and host ongoing team meetings.
• Work collaboratively with other Network Development teams to resolve provider inquiries.
• Work directly with clients to receive, interpret and input data into Carelynx system.
• Monitor team performance, attendance and provide annual reviews.
• Attend, complete, and demonstrate competency in all required HIPAA Training offered by the company. 09/2018-08/2023 DUAL CUSTOMER ENGAGEMENT LEAD MAXIMUS HEALTH SERVICES
• Managed and supported a team that consisted of 8 Service Coordinators.
• Worked with customers to access government sponsored programs and receive program services such as Medicare and Medicaid.
• Interacted with program participants on a regular, daily basis via phone and email.
• Work directly with clients to receive, interpret and input data.
• Served in a lead capacity to coordinate and direct the work of lower-level staff, mentored, and advised them, on handling complex or escalated issues.
• Assisted customers in multiple phases of the case management process, ranging from enrollment through the awarding of benefits and services.
• Worked with customers to meet and achieve program goals and maintain program services and eligibility.
• Assisted customers with acquiring services which facilitate program goals (e.g., educational and/or vocational training, medical, childcare, transportation, substance abuse/mental health, child support establishment, legal, and other related needs).
• Followed up with customers to ensure their needs were met, questions and concerns are resolved. 09/2018-12/2020 SALES TEAM LEAD DILLARDS
• Ensured high levels of customer satisfaction through excellent sales services by welcoming customers, assessing the customer’s needs, and aiding with information on product features.
• Followed and achieved department’s sales goals on a monthly, quarterly, and yearly basis.
• Remained knowledgeable on products offered and discussed available options.
• Trained, communicated, and monitored the team's productivity and service goals, while also monitoring the associate’s productivity and service levels, and provide on-going feedback.
• Suggested ways to improve sales (e.g. planning marketing activities, changing the store’s design) 08/2016-09/2018 GENERAL MERCHANDISE REPRESENTATIVE TARGET
• Created a welcoming experience by authentically greeting all guests.
• Observed to quickly understand whether a guest needs assistance or wants to interact. Followed body language and verbal clues to tailor the approach.
• Engaged with guests in a genuine way, which included asking questions to better understand their specific needs.
• Was knowledgeable about the tools, products, and services available in the total store, and specific to my area, to solve issues for the guest and improve their experience.
• Thanked the guest in a genuine way and let them know how happy we were they chose to shop at Target.
• Became an expert and dedicated owner of select GM areas to ensure sales floor were zoned, in stock and accurately signed for guests.
• Supported guest services such as back-up cashier, order pick up (OPU) and drive up (DU) and maintain a compliance culture while executing those duties, such as federal, state, and local alcohol laws.
• All other duties based on business needs.
05/2016-08/2018 CUSTOMER EXPERIENCE SUPERVISOR MARSHALLS
• Created a positive internal and external customer experience.
• Promoted a culture of honesty and integrity, while maintaining confidentiality.
• Acted as Manager on Duty in adherence with company policy and procedure.
• Ensured store team performed tasks and daily activities in accordance with store plan; prioritized as needed.
• Addressed immediate customer service issues and provided appropriate coaching to associates.
• Exercised discretion regarding customer service policies to satisfy customers.
• Maintained accurate associate coverage in service areas for a positive customer experience.
• Ensured associates adhere to all operational procedures including opening/closing procedures are executed in accordance with company guidelines.
• Communicated accurately and effectively with management and associates when setting and addressing priorities; provided periodic progress updates.
• Provided continuous feedback, recognition and coaching to associates.
• Partnered with management on associate training needs to increase.
• Supported and participated in store shrink reduction goals and programs while also promoting safety awareness and supports maintenance of a risk-free environment.
• Performs other duties as assigned.
EDUCATION
2019 – 2020 Mississippi Gulf Coast Community College Gautier, Mississippi
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