Customer Service High School

Ashley Reynolds

Poinciana, FL 850-***-**** ******************@*****.***

EDUCATION

Tallahassee Community College

Tallahassee, FL Date: January 2012

Amos P. Godby High School Tallahassee, FL

High School Diploma Graduation Date: May 2011

WORK EXPERIENCE

UIC OrganizationOrlando, FL

Support Specialist 2017-Present

Aon HewittOrlando, FL

Customer Service Representative 2016-2017

JP Morgan Chase Bank Call Center Lake Mary, FL

Credit Card Specialist 2016

Publix Supermarket Orlando, FL

Bakery Clerk 2013 – 2015

Planning for multiple events.

Scheduled events date and times.

Created menu for meals served at each event.

Designed graphics.

Adjusting plans and events based on client’s needs. Greet and register guests.

Email Support.

Submit ticket for service outrage.

Manage customer account.

Answering product inquiries.

Data entry

Assist customers on credit card accounts.

Provide premier customer service.

Provide benefits information on CHASE products.

Assist customers by phone in an orderly decent time frame. Retain customer calls.

Gain and maintain knowledge on all chase cards and accounts. Operated bakery equipment.

Decorated baked goods, such as cakes or pastries.

P id d i i

Walmart Tallahassee, FL

Sale Associate 2012 –2013

Burger King Tallahassee, FL

Crew Member 2009- 2011

SKILLS

Skills: Microsoft Office (PowerPoint, Word,) Adobe Photoshop (Graphic Designing) Customer Service Email Management Administrative Support File Management Event Planning Provided premier customer service.

Maintained Publix's high standards for product freshness and sanitation. Filed, maintained and rotated products and displays. Prepared special orders and party trays.

Provided remarkable customer service.

Replenished stock from the warehouse.

Ensured that all displays are secured properly.

Coded information on license applications for entry into computers. Enforced canine licensing regulations, contacted noncompliant owners in person or by mail to inform them of the required regulations and potential enforcement actions. Evaluated information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses. Updated operational records or licensing information. Welcomed the customers with proper verbiage and probing for their food orders politely. Maintained reports on merchandise inventory, sales readings and repairs efficiently per company standards Prepared cash inventory control

Provided excellent customer service

Maintained organized stock room for incoming shipment

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