Customer Service Entry Level

ADU SAKYI

EMMANUEL

Contact

Address:

Konongo-Odumase, Asante Akim

Municipal Assembly, Ashanti Region

Phone:

+233 (0-20-346****

+233 (0-55-339****

Email:

**********@*****.***

*****************@*****.***

Languages

English – Fluent

French – Basic

Hobbies

Sports

Listening to music

Travels interests

Summary

Innovative, self-driven leader with a strong academic background in accounting, strong analytical and problem-solving abilities and the capacity to deliver excellent work on time. Communicates and collaborates well for helpful staff and client support. Skill Highlights

Proficiency in MS

Office

Time Management.

Analytical reasoning.

Software

Manipulation (Sage

50, Tally, Excel

Accounting).

Bank reconciliations

Employee

management

Customer Service

Systems

Collaboration.

Adaptability.

Payroll

administration

Performance

management

Data protection

Account oversight

Cash handling

Experience

Account Officer - 05/2020 to Current

Rider Iron And Steel Ghana Limited, Ashanti region.

Prepared monthly reports, account reconciliations and financial statements.

Supervised accounting department operations and team of 45 employees.

Enforced compliance with financial policies impacting account and business objectives.

Liaised between clients and sales executives to resolve account management issues.

Processed invoices and resolved invoice queries to enforce timely payment.

Improved overall process for year-end inventory audits.

Managed, mentored and assigned tasks to interns.

Analysed consumer data to predict future purchasing trends for informed decision-making.

Oversaw company accounts, bank reconciliations and payments.

Monitored outstanding invoices in Tallyprime, confirming and updating invoice approval status to meet payment cycle deadlines.

Education

B-Tech Accounting Technology, Sunyani Technical University Second Class Upper Honors (CGPA – 3.54), December 2018. HND Accountancy, Sunyani Polytechnic Second Class Upper Division (CGPA - 3.96), August 2013.

Certifications

Practitioners’ Forum, Certificate of Merit, April 28, 2018. CUTraC Leadership Training, Certificate of Participation, March 26 - 28, 2015.

Contact this candidate