Customer Service Key Holder
Resume:
Leslie Ford
Macon, GA *****
*****************@*****.***
Work Experience
Dollar General key holder
Dollar General-Macon, GA
June 2024 to June 2024
• Managed opening and closing procedures, ensuring the security of the store and adherence to company policies
• Supervised a team of XX sales associates, providing guidance and support to maximize productivity
• Maintained accurate cash handling procedures, including register counts and deposits
• Assisted in visual merchandising efforts to create an appealing shopping environment for customers
• Resolved customer complaints or concerns promptly and effectively, ensuring high levels of customer satisfaction
• Implemented loss prevention measures to minimize theft or damage to merchandise
• Assumed responsibility as key holder during manager's absence, maintaining store operations smoothly TEAMS Outreach Specialist (temporary)
AmeriCorps-Macon, GA
February 2021 to May 2021
● Identifying community needs, developing wellness programs and initiatives, and tracking progress.
● Reach out to students in different ways of communication, such as email, phone, and mail.
● When information is needed to be updated, I will update it through our log systems.
● New spreadsheets with account numbers are updated through Excel and logged within the log system when the spreadsheet has been updated.
Department Receptionist
Central Georgia Technical College Work-Study Program-Macon, GA March 2019 to December 2020
Welcoming guests to business per day and improving overall customer service Assist customers in signing into the log book to update the list to see the financial aid specialist for assistance.
Monitored safety, health, and sanitation processes and enforced rules to promote security and safety. Assisted customers in filling out the financial aid documents when assistance was needed before seeing the specialist.
Cashier and Customer Service Associate
Lowes Home and Improvement-Macon, GA
April 2019 to April 2020
Processed returned items while following store policy. Helped customers find specific products, answered questions, and offered advice when needed. Greet all customers as they walk in and within the store's departments when spotted. Learned roles within other departments to provide coverage and keep the store operational. Resolved issues with cash registers, card scanners, and printers. Monitored sales events to protect products and added new merchandise. Maintained high productivity by efficiently processing customer cash, credit, debit, and voucher programs.
Trained new team members in cash register operations, stock procedures, and customer services. Completed data entry for invoices when orders were placed. Copy and Print Associate
Oce Depot-Macon, GA
September 2018 to April 2019
Provides exceptional customer service by educating customers about Office Depot products and services.
Effectively utilizes communication tools to request assistance anywhere on the sales floor and to coordinate the appropriate service and customer engagement throughout the store. Assisted customers with print services such as business cards, flyers, invitations, posters, and yard signs. Assist with sending out packages as well.
Student Navigator Assistant
Central Georgia Technical College Macon-GA
June 2018 to February 2019
Help maintain files to keep track of important documents Manage supply inventory and perform data entry as required Set up meeting reminders within my boss's Outlook calendar Check emails every day to ensure that my boss is caught up, which includes documenting the responses to the emails and sending the file to my boss to okay the responses. Also, for work that my boss could not finish, I would assist in finishing them ASAP. My responsibilities also include running errands when needed. Education
Bachelor of Science in Criminal Justice
Strayer University-Georgia - Macon, GA
October 2021 to Present
Associate's degree in Criminal Justice
Central Georgia Technical College - Macon, GA
January 2018 to December 2020
High school diploma
Southwest High School - Macon, GA
August 2013 to May 2017
Skills
• Communication and telecomunication
• Customer Service
• Gmail
• Google Docs
• I am a hard worker with a few years of skills. I am ready to work anytime for anyone who sees I am worth hiring. Very dependable as well as quick learning, I have skills that deal with multitasking. Communication is critical, and I have gained much experience while working the below-mentioned jobs. More skills that I have that can be an asset to the job that I am hired for:
• Spreadsheets
• Filing
• Scheduling appointments
• Data entry
• Microsoft 365 (Word, Access, PowerPoint, Excel. And Outlook)
• Organization
• Invoices
• Making flyers
• Retail Sales
• Microsoft Office
• English
• Customer service
Contact this candidate