Service Representative Customer
Resume:
KB KANDYCE
BUSH
Columbus, Georgia, United
States, 31909
************@*****.***
Education
Key Skills
Works accurately with numerical and
textual data
Ability to establish, promote and maintain
a solid customer base.
Excellent written and verbal
communication skills
Technologically literate
Understanding of basic software
Problem-solving abilities
Behavior management
Certifications
Professional Experience
Bachelors in Information
Systems
Strayer University, Columbus GA
October 2016 - March 2018
Masters in Information Systems
Strayer University, Columbus GA June
2018 - October 2022
CompTia A+
Strayer University June 2019
Customer Service Representative II
TSYS March 2011 - January 2017
Managed a high-volume workload within a deadline-driven environment. Used multiline telephone system in support of customer needs Handled customer complaints in a professional manner and successfully diffused volatile customer situations.
Assisted with the training of new hires
Created and monitored a detailed log of cards requested to be expedited. Over the escalations department.
Claims
Aflac January 2017 - July 2018
Investigate claims made by policyholders
Assess customer situation to determine if the tclaim is valid Review claim for approval or denial
Health Guide Representative
Anthem August 2018 - October 2020
Reviewed and resolved inquiries and complaints via email from customers. Provided product information and recommendations.
Submitted initial payments to start helath insurance policies. Operations Specialist
Synovus July 2021 - January 2024
Entered data into databases and created spreadsheets addressing errors Verified the accuracy of data and checks
Compared data with source documents and re-entered data in verification format to detect errors
Collected mail from the postal worker, examined, and process deposits and payments through the appropriate machinary.
Processed customer loan payments recieved via mail Detected and resolved duplication of payments
Behavior Aid
Cedar Tree June 2020
Improved student behavior by implementing individualized behavior support plans and monitoring progress.
Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students. Enhanced communication with Group Home or Foster Parent through detailed progress reports and regular meetings, resulting in increased parental involvement.
Mentored Foster kids to improve social skills
Took Foster kids out into the community to strengthen skills
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