Customer Service Social Media
Resume:
Christina Bauer-Nelson
Scottdale, PA 15683
*************@*****.***
Objective
Professional and self-motivated small business owner with experience in customer service and management, looking to gain employment in the customer service field. Areas of expertise include responding to customer complaints, social media marketing, and knowledge of Microsoft programs.
Professional Experience
Owner
February 2016-Present
Barnyardsudz
Use natural ingredients to create high quality specialty products.
Fulfill online and phone orders in a timely manner to exceed client expectations.
Answer customer messages promptly to ensure a positive customer experience.
Market to clients on multiple social media platforms which includes creating content on how products are made.
Participate in vendor shows to expand market and clientele.
Enter data into POS systems and create invoices and refunds.
Front Desk Manger
May 2010-August 2018
Holiday Inn
Direct operations at the front desk to create high standards for guest satisfaction.
Interact with customers in person and over the phone assisting with inquiries and mitigating any guest complaints.
Supervise and train staff to ensure that hotel standards are being met.
Tended to administrative duties such as scheduling service appointments, booking reservations for guests, and data entry.
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