Cape Town Customer Care
Resume:
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PERSONAL DETAILS:
SUMMARY:
I am a hard-working, self- motivated team player who has the drive and mental capabilities to significantly contribute in your organization. I enjoy a fast- paced work environment, I am comfortable with putting more time in my work in pursuit of perfection or being ahead, and I thrive under pressure, these are qualities that I feel do fit in any department available due to my zest for knowledge, and would enable me to excel and also help with the departmental successes. EDUCATION:
Feb- 05 Computer Training School –
Office Administration
Cape Town CBD
Bookkeeping
Pastel
Business Skills
Microsoft Office
Feb-06 Royal Training Academy –
Flight attended/Cabin Crew
Airport Industrial
Fire Fighting
Flight Theory
Air crafting Familiarization
Customer care Training
Feb-08 Varsity College- Cape Town CBD-
incomplete
Project Management diploma
First Name: Heidi Noxolo Contact number: 079-***-**** Last Name: Ndlela Email: ************@*****.***
Current Address: No: 02 NY 147,
Gugulethu, 7750
DOB: 24 August 1984
Citizenship: South Africa
Languages: Language 1-Xhosa
Native
Language 2- English
Fluent
Language 3- Zulu
Moderate
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WORK EXPERIENCE
July 07-Sep 09 Position: Receptionist
Company: Cape Town Refugee Centre
Cape Town CBD
Responsibilities:
Switch board
Taking meeting
Planning the calendar
Office management
Oct09-Feb12 Position: Service consultant
Company: Sibonyane Theletsane tsubila business solution Airport
Industrials
Responsibilities:
Customer assistance
Email daily report to the tax office manager and branch manager
Daily deposit of cheques to banks
Selling and buying back of foreign currency
Selling and buying of travelers cheques
International bank teller
Selling of cash passport card, rand travel card and world currency card
Buying and selling of Money Gram
Call centre
Apr12-Dec14 Position: Placecol consultant and counter consultant Company: Imbalie Beauty and L’Oreal (respectively) Canal Walk
Century city
BLVD
Responsibilities:
Ensure the achievement of Sales Turnover
-Develop & Manage casual staff &ensure development of sales expertise
-Determine sales targets & monitor the achievement of objectives set by Area Manager
-Develop strong relationship (store, cosmetics, receiving managers)
-Organise & run monthly events -Inform Area Manager of relevant field news (competitors analysis, initiatives, distribution)
-Monitor the correct use of testers by store Maintain/ Implement merchandising guidelines set by Division
-Maintain counter cleanliness / appearance as prescribed by Division - Action RTV's monthly -Implement strong use of the marketing calendar in store to ensure key objectives are met
-Manage stock to sale ratios closely -Drive incentives projects that are put together by Area Manager -Report back to and give regular feedbacks to Area Manager CV Confidential
Sep15-Current Position: consultant and counter consultant Company: Bobbi Brown
Canal Walk
Century city
BLVD
Responsibilities:
Ensure the achievement of Sales Turnover
Determine sales targets & monitor the achievement of objectives set by Manager
Develop strong relationship (store, cosmetics, receiving managers)
Organise & run monthly events -
Monitor the correct use of testers by store, Maintain/ Implement merchandising guidelines set by Division
Maintain counter cleanliness / appearance as prescribed by Division -Action RTV's monthly -Implement strong use of the marketing calendar in store to ensure key objectives are met
Manage stock to sale ratios closely
Retain clients by monthly contact and follow up on quite days. References
1. Ms. Celicia Rosouw
Placecol Manager
2. Ms S Tandy
L’Oreal Manager
3. Gerhard Naude
Bobbi Brown
Area Manager
Any other information will be available upon request & more of my experience will be shared in person.
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