Customer Service Data Entry

Lauren Brown

Texarkana, AR

SUPPLIER SUMMARY

Lauren is a passionate, enthusiastic, collaborative and professional Customer Service and Administrative Specialist with 10 years of experience

Most recently working with Sterno, Lauren worked as an Administrative Assistant wearing many hats and supporting multiple areas of their business including extensive excel reporting, shipping and scheduling needs, management and submittal of POs, phone communications and routing calls, record keeping, data entry, database management, processing sample orders and more

Additionally, Lauren has experience working with Cal Williams Motor Company in an administrative role, and Southern Refrigerated Transport where she reviewed documents, files, and transcripts to access compliance and risk working heavily cross-functionally

Lauren is proficient in the MS Excel/MS Office Suite and Zendesk, she is actively looking for new opportunities after leaving her most recent position with Sterno Products due to family needs that are now resolved. She has one active interview in early stages and is available to interview with 24-48 hours’ notice, and can start on 9/30

PROFESSIONAL SUMMARY

Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

SKILLS

●Excellent Customer Service

●Oral & Written Communication

●Multi-tasking Abilities

●Inbound & Outbound Calls

●Issue & Complaint Resolution

●Data Entry & Maintenance

●Windows 10&11

●Verbal Communication

●Customer Service

●Empathy

●Active Listening Skills

●Microsoft Office Expertise

●Technical Support Expertise

●Upselling Products & Services

●Call Center Operations

●Work Task Prioritization

●MAC OS

●Zendesk

●55 WPM

Positive & Collaborative

WORK HISTORY

Administrative Assistant/Office Support Sterno Group August 2021 – March 2024

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Ensured accurate record-keeping with diligent data entry and database management for vital company information.

●Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.

●Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Payment Desk/Office Support Associate CAL WILLIAMS MOTOR CO February 2019 – August 2021

●Streamlined office operations by implementing efficient filing systems and document management procedures.

●Enhanced communication between departments by regularly updating shared calendars and scheduling interdepartmental meetings.

●Supported office staff with daily tasks, contributing to a more productive work environment.

●Prepared and edited documents to produce precise, accurate and professional communication.

Safety & Compliance/Dispatch Supervisor & Manager Southern Refrigerated Transport June 2014 – February 2019

●Reviewed documents, files, transcripts, and other records to assess compliance and potential risk.

●Reduced risk exposure for the company by identifying and addressing areas of noncompliance.

●Streamlined compliance processes by implementing efficient monitoring systems and tools.

●Developed and delivered training programs to inform new and current employees about compliance issues.

EDUCATION

High School Diploma – 2007 – Arkansas High School

Contact this candidate