Office Manager Customer Service
Resume:
Summary
Skills
Experience
Education and Training
Additional Training
Gabrielle Kumlin
Armada, MI 48005
*********@*****.***
Experienced and organized Office Manager with a strong ability to manage office functions and direct administrative and clinical personnel to meet needs of ownership. Performance-oriented and driven with in-depth understanding of budgets, payroll and office organization needs. Dentech, Dentrix Ascend, Carestack office management software Inventory budgeting and ordering
Scheduling for patients, staff and multiple providers Insurance billing and verification
Accounts payable and receivable
Training, coaching and conflict resolution
Extreme customer service
Strategic planning
Sales-Patient treatment planning
Payroll
X-rays
Bright Side Dental April 2006 to Current
Office Manager
Warren, MI
Worked at several locations managing in a group practice Maintained impeccable office organization to support efficiency, professionalism and performance objectives. Managed office budget to handle inventory and placed new supply orders. Proficient in keeping supply budgets under goal percentages. Trained and mentored administrative and clinical staff members in company policies, daily task execution and industry best practices. Conducted staff performance evaluations.
Elevated customer satisfaction ratings by resolving client and case issues effectively. Handled provider and employee work schedules for multiple providers while scheduling for for production and efficiency Responded to patient queries and concerns with excellent communication skills to resolve issues in accordance with company policies and procedures, healthcare regulations and dental board standards. Hired, trained and monitored new office employees and took corrective action when necessary. Delegated work to staff, setting priorities and goals. Equipment and building maintenance
Developed team members into supervisors and department managers to promote family-based and performance-oriented culture. Identified business issues, creating customized solutions for individual problems. Payroll
Accounts receivable- Insurance and private
Accounts payable
Patient treatment planning/Financial coordinator
Patient scheduling
Art Dentistry Center January 2019 to Current
Office Manager
Madison Heights, MI
Same duties as above
Dr Michael Rosenfeld D.D.S. October 2001 to June 2006 Dental Assistant
Sterling Heights, MI
Senior dental assistant
Inventory control and ordering
X-rays
Steakhouse 22 September 1998 to March 2014
Server
Shelby Township, MI
Excellent customer service. Developed rapport with guests, assisted in generating repeat business with strong and lasting customer relationships by providing exceptional customer service.
Operated POS system
Utica High School June 2002
High School Diploma
Utica, MI
MGE
Completed Executive and Sales training courses through MGE. HIPPA and OSHA Compliance proficient.
CPR Certified
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