Administrative Assistant Customer Service
Resume:
LAURA TREJO
Newark ca *****
HIGHLIGHTS OF QUALIFICATIONS
• Over 3 years of Customer Service and Administrative Assistant experience.
• Bi-Lingual in English and Spanish
• Excellent communication, interpersonal and organizational skills.
• Ability to work independently or as part of a team to meet project deadlines.
• Hard-working, creative problem solver and meets/exceeds goals.
• Developed highly empathetic client relationships and enjoys working with the public.
• Computer literate with Microsoft Office applications i.e. Word, Excel, and PowerPoint. WORK EXPERIENCE
Aug 2022 to July 2024 Armed Vault Custodian/CMS Teller Loomis, Union City, CA
• Check identifying numbers or seals on bags of deposits and/or change shipments against the receipts accompanying each bag or against the provided manifest.
• Count items, record amounts and serial numbers, sign and date receipts and manifests.
• Load/unload wagons or flatbed carts with bags/boxes of coin.
• Sort individual cargo items by route.
• Communicate verbally with co-workers and with customers via telephone.
• Conduct deposit verification and/or change order preparation using specialized counting equipment and procedures.
• Prepare currency and/or coin change orders by denomination for each customer assigned. Also strapped money and bricked currency, and verifying money for my staff. Sep 2017 to August 2022 Lead Cashier ARCO A.M. P.M. Fremont, CA
• Handling calls to Corporate for service and vendor schedules
• Checking vendors and confirming delivery of merchandise from vendors
• Coordinating the merchandising on floor space and complying with standards
• Also completing data entry at the end of work day
• Handling cash and closing out drawers
• Customer service in a high-volume atmosphere, and solving customer related issues Feb. 2013 to Sept. 2013 Team Lead/Management Key Holder Teavana. Florence, KY
• Responsible for opening the store and conducting closings after hours.
• Handled the weekly conference call to discuss upcoming sales & past weekly sales and inventories.
• Conducted meetings with areas district managers ensuring our store was in compliance at all times.
• Trained all new employees and educated staff and customers in the area of tea and their types.
• Prepared daily deposits and paperwork involved after preparation transmitting all information to corporate office.
Aug. 2011 to Sept. 2012 Administrative Assistant Intero Real Estate Services, Hayward, CA
• Assisted Realtor with writing contracts and returning to the client and the escrow/title companies.
• Assisted clients upon instruction with Real Estate services related to property ownership, business ownership, family trusts, Notarizations, also with probate transactions.
• Document filings at recorder’s office and filings at the county clerk’s office.
• Conducted all personal assistant duties and maintaining office supplies and schedules to assure all appointments were kept.
EDUCATION
Mission Valley ROP Medical Assistant 2009 -2010
Gateway Community College 2013-2014 Anatomy Human Science Mission Valley ROP Pharmacy Technician 2018-2019
Haller’s Pharmacy Fremont – Externship 2019
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